Gennesis Galeas

• Answered customer inquiries via phone, email, and chat.
• Maintained a high level of professionalism when dealing with difficult customers.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved customer complaints promptly and efficiently.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
• Adhered to company policies and applicable laws while collecting debts from customers.
• Resolved complex issues that arose during the collections process.
• Researched customer accounts for any discrepancies or outstanding payments.

• Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
• Collaborated with subject matter experts and other marketing team members to produce marketing materials.
• Developed marketing materials for recruitment purposes.
• Collaborated with marketing team to align product assortment with marketing strategy, brand identity and positioning.
• Leveraged marketing data to forecast marketing campaign success and sales trends.
• Leading and managing customer service teams to ensure achievement of customer service goals.
• Identified potential new customers through research of industry trends and competitive analysis.
• Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

•Handled customer inquiries and suggestions courteously and
professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
•Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creataing welcoming, positive experiences.

• Strengthened customer retention by offering discount options.