GENNESSA SWEENEY

Manage daily office operations, scheduling, and front desk responsibilities
• Verify insurance benefits, eligibility, referrals, and authorizations
• Submit and follow up on authorization requests with insurance companies
• Assist with billing, claims, payments, and insurance-related issues
• Maintain client records, documentation, and confidential information
• Process new client paperwork and intake information
• Communicate with clients, providers, and insurance companies to keep daily operations running smoothly

• Manage all administrative and operational aspects of a service-based business including scheduling, client communication, invoicing, billing accuracy, and record maintenance
• Maintain detailed calendars and coordinate recurring and one-time services while adjusting schedules as needed
• Serve as the primary point of contact for clients, handling inquiries, updates, and issue resolution professionally
• Track payments, prepare invoices, and ensure timely and accurate billing processes
• Develop organized systems to improve efficiency, documentation, and daily workflow

• Delivered consistent, high-quality customer service in fast-paced environments
• Managed transactions and payments accurately
• Strengthened communication, problem-solving, and multitasking skills

• Assisted with surgical preparation, coordination, and post-operative support in a clinical environment
• Maintained accurate medical records and handled confidential patient information
• Supported scheduling, workflow coordination, and daily hospital operations
• Followed strict safety, cleanliness, and procedural protocols

• Prepared menu items following Food Chain quality and portion standards.
• Greeted guests and supported fast, friendly service across service line.