Genora Owens
Washington,DC
Summary
Dedicated and dependable professional with experience in customer service and educational support as a Teacher Aide. Skilled in communication, organization, and assisting diverse populations in fast-paced environments. Experienced in supporting classroom activities, maintaining positive interactions with students, parents, and staff, and delivering quality customer service by addressing needs efficiently and professionally. Known for strong teamwork, patience, and the ability to multitask while maintaining a supportive and welcoming environment.
Overview
16
16
years of professional experience
Work History
Cashier
Walmart
Washington D.C
09.2021 - 05.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized checkout area, ensuring cleanliness and readiness for high-volume traffic.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Monitored cash drawer balances daily, ensuring adherence to company policies for cash handling accuracy.
- Implemented promotional displays at checkout, increasing awareness of sales and boosting impulse purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Associate
Potbelly
Washington D.C
05.2021 - 12.2021
- Oversaw daily operations, ensuring quality service and adherence to company standards.
- Trained new staff on operational procedures and customer service best practices.
- Implemented new training programs that enhanced team performance and employee retention.
- Monitored food safety compliance, maintaining high sanitation standards throughout the establishment.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Managed cash handling procedures, ensuring accuracy in daily transactions and deposits.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty to the brand.
Cashier
McDonalds
Washington D.C
06.2017 - 06.2021
- Trained new cashiers on operational procedures, enhancing overall team performance and service quality.
- Resolved customer complaints promptly, improving satisfaction rates and fostering positive store reputation.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Teacher Aide
Kindercare
Washington D.C
09.2018 - 12.2019
- Supported classroom activities, fostering an engaging learning environment for young children.
- Assisted lead teacher in implementing lesson plans and educational programs tailored to individual student needs.
- Monitored student behavior and provided guidance to promote positive social interactions among peers.
- Facilitated small group activities, enhancing collaboration and communication skills within diverse classrooms.
- Prepared instructional materials and resources, ensuring alignment with curriculum objectives and standards.
- Collaborated with parents and caregivers to discuss student progress and address developmental concerns effectively.
- Participated in parent-teacher conferences, providing valuable input on strategies to support student growth at home.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
Cashier/Stocker
Safeway
Washington D.C
02.2016 - 03.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted in training new cashiers on procedures and best practices.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Implemented strategies to minimize wait times and enhance customer satisfaction.
- Monitored inventory levels at registers, restocking supplies as needed to ensure availability.
- Supported promotional initiatives by effectively communicating ongoing sales and offers to customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Record Data Clerk
D.C Department of Health Care Finance
Washington D.C
07.2013 - 08.2014
- Enter data (indexing records) on record log and in box with sufficient speed and accuracy to perform assigned work.
- Re-box records into Federal storage boxes and label box according to Federal Regulation.
- Unload file cabinets and box /index records for on-site and off-site storage.
- Retrieve and move boxes to designate area for pick-up.
- Maintain and organize storage space.
- Prepare SRF-1 Form (D.C. Public Records Form) for transfer storage (obtain accession numbers from Records Staff).
- Processed and entered data into electronic health records system with high accuracy.
- Maintained up-to-date patient information, ensuring compliance with regulatory standards.
Teacher’s Aide
I Care Child Development Center
Washington D.C
06.2011 - 09.2013
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported individual learning needs of students through tailored assistance.
- Collaborated with educators to assess student progress and adapt strategies.
- Guided small groups in educational exercises to enhance comprehension skills.
- Maintained a safe and organized classroom environment for optimal learning.
- Facilitated communication between teachers, parents, and support staff.
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
- Contributed to the organization of school events and extracurricular activities, enriching students'' educational experiences beyond the classroom setting.
File Clerk
District of Columbia Police Department
Washington D.C
06.2008 - 09.2010
- Organized and maintained comprehensive filing system for police records and reports.
- Processed incoming documents, ensuring accurate categorization and timely retrieval.
- Assisted in digitizing files, improving efficiency of document access and storage.
- Coordinated inter-departmental communication to facilitate information sharing and workflow.
- Conducted regular audits of files to ensure compliance with departmental standards.
- Developed standardized filing protocols, enhancing consistency across documentation practices.
- Collaborated with law enforcement personnel to support case management through effective record-keeping.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
Cashier
Eggleston House of Pizza
06.2006 - 09.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma - General Studies
Technical Learning Center
Washington, DCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Effective communication
- Relationship building
- Classroom preparation and maintenance
- Collaborative teamwork
- Student supervision
- Positive attitude
- Time management skills
- Conflict resolution
Timeline
Cashier
Walmart
09.2021 - 05.2022
Associate
Potbelly
05.2021 - 12.2021
Teacher Aide
Kindercare
09.2018 - 12.2019
Cashier
McDonalds
06.2017 - 06.2021
Cashier/Stocker
Safeway
02.2016 - 03.2017
Record Data Clerk
D.C Department of Health Care Finance
07.2013 - 08.2014
Teacher’s Aide
I Care Child Development Center
06.2011 - 09.2013
File Clerk
District of Columbia Police Department
06.2008 - 09.2010
Cashier
Eggleston House of Pizza
06.2006 - 09.2008
High School Diploma - General Studies
Technical Learning Center