Genoveva Telles
Woodstock,GA
Summary
Dedicated sales associate who is hard working and responsible. Always tries their best to solve problems on their own and give the best advice possible. Ability to multitask is present and works well under pressure. Very persuasive when goal needs to be reached. Fluent in both English and Spanish. Also has the ability to speak and understand intermediate French.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Associate
Gap Factory Outlet
Woodstock, GA
05.2022 - Current
- Assisted customers with product selections and provided exceptional service.
- Maintained visual merchandising standards throughout the store.
- Operated point-of-sale system for transactions and returns.
- Collaborated with team members to ensure store cleanliness and organization.
- Engaged customers through effective communication and product knowledge.
- Processed inventory shipments and stocked merchandise on shelves.
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped Spanish speakers communicate with staff members.
Sales Associate
Michael Kors Outlet
Woodstock, GA
11.2024 - 12.2024
- Made sure the shelves were fully stocked up
- Opened and processed shipment and inventory
- Engaged customers through effective communication and product knowledge.
- Assisted customers with product selections and provided exceptional service.
Sales Associate
Tommy Hilfiger
Woodstock, GA
10.2020 - 11.2021
- Customer service
- Cash handling
- English-Spanish bilingual: helped communicate Spanish speaking customers with coworkers
- Collaborated with team members to ensure store cleanliness and organization.
- Processed inventory shipments and stocked merchandise on shelves.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GA 08.2021 - 01.2026
Woodstock High School
Woodstock, GASkills
- Customer service
- Visual merchandising
- Effective communication
- Bilingual support
- Problem resolution
- Persuasion techniques
- Cash register operation
- Verbal and written communication
- Cash handling accuracy
- Shipment processing
- Conflict resolution
- Flexible schedule
- Multi-tasking strength
- Problem-solving skills
- Positive and professional
- Money handling
- Friendly and outgoing
Languages
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- Top credit application sales associate
- Deans list in college
Timeline
Sales Associate
Michael Kors Outlet
11.2024 - 12.2024
Sales Associate
Gap Factory Outlet
05.2022 - Current
Bachelor of Science - Integrated Health Science
Kennesaw State University
08.2021 - 01.2026
Sales Associate
Tommy Hilfiger
10.2020 - 11.2021
Woodstock High School