Genoveva (Jenny) Martinez
Bakersfield,CA
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Travel Centers of America -Charley’s/Jamba Juice
Arvin, California
01.2024 - Current
- Streamlined processes resulting in improved efficiency and minimized costs.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Developed relationships with key customers to maximize revenue potential.
Manager on Duty
Travel Centers of America-Black Bear Diner
Arvin
11.2019 - 01.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared Foods Cook
Travel Centers of America-Black Bear Diner
Arvin
11.2014 - 11.2019
- Followed standard operating procedures for each recipe when preparing meals for customers' orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared and cooked a variety of meats, poultry, seafood, vegetables and other food items in accordance with established recipes and procedures.
- Ensured proper portioning, arrangement and food garnish to create an attractive plate presentation.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA05-1993
Skills
- Scheduling
- Ordering supplies
- Health inspections
- Team development
- Waste reduction
- Cross-training staff
- Customer service
- Food safety management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- ServesSafe
Timeline
General Manager of Food Service
Travel Centers of America -Charley’s/Jamba Juice
01.2024 - Current
Manager on Duty
Travel Centers of America-Black Bear Diner
11.2019 - 01.2024
Prepared Foods Cook
Travel Centers of America-Black Bear Diner
11.2014 - 11.2019
High School Diploma -
Garden Grove High School