Hi, I’m
Gentorrius Roberts
Brooklyn,NY
Summary
Im a reliable professional with a passion for creating positive experiences for others. With experience as a server, hotel receptionist, and attractions attendant, I’ve developed a strong ability to connect with people and ensure they feel welcome and valued. Whether I’m assisting guests at a hotel, serving up great food, or helping visitors enjoy local attractions, I’m always focused on making their day a little brighter. My ability to stay calm under pressure, work well with diverse teams, and handle a variety of tasks has helped me build a reputation as someone who gets things done while keeping a smile on my face. I’m excited to continue growing in customer service and hospitality, always aiming to exceed expectations and make meaningful connections.
Overview
8
years of professional experience
Work History
Nature Market
Cashier
12.2024 - Current
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Universal Orlando
Attractions Attendant
09.2021 - 10.2024
Job overview
- Conducted daily opening/closing procedures for assigned areas, guaranteeing seamless transitions between shifts for coworkers.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Adhered to company policies and guidelines at all times, ensuring consistent delivery of quality service to guests.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
Perry Hotel
Receptionist
04.2019 - 06.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
Waffle House
Server
02.2017 - 12.2018
Job overview
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Valencia CollegeOrlando, FL
Associate of Arts from Criminology
05-2025
Key West High SchoolKey West, FL
High School Diploma
06-2018
University Overview
- Scholarship Recipient: PESS, VOICES
- Professional Development: Healthy Start Coalition
- 3.5 GPA
- Keys To Be The Change Member
Skills
- Customer service
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash management
- Product restocking
- POS systems
- Staff training
- Inventory management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CulturePaid time offTimeline
Cashier
Nature Market
12.2024 - Current
Attractions Attendant
Universal Orlando
09.2021 - 10.2024
Receptionist
Perry Hotel
04.2019 - 06.2021
Server
Waffle House
02.2017 - 12.2018
Valencia College
Associate of Arts from Criminology
Key West High School
High School Diploma
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