Summary
Overview
Work History
Education
Skills
Timeline
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Geoff Heinrich

West Jordan

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Red Rock Brewery, and Rorys Diner over the last 5 years. Proven ability to enhance guest engagement and ensure order accuracy in high-volume settings. Recognized for effective multitasking and quality control, consistently delivering memorable dining experiences while training new team members.

Overview

15
15
years of professional experience

Work History

Server

Red Rock Brewery
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Rorys Diner
08.2020 - 06.2023
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Call Center Representative

Wells Fargo
04.2010 - 08.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma - General Studies

Tracy High School
Tracy
06.1995

Skills

  • Strong work ethic
  • Guest engagement
  • Memory retention
  • Safe food handling
  • Customer service
  • High volume dining
  • Order accuracy
  • Quality control
  • Point of sale operation
  • Effective Multitasking

Timeline

Server

Red Rock Brewery
07.2023 - Current

Server

Rorys Diner
08.2020 - 06.2023

Call Center Representative

Wells Fargo
04.2010 - 08.2022

High School Diploma - General Studies

Tracy High School

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