Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Brynda DuPuis

Orlando,FL

Summary

I'm a hard, ambitious, and dedicated worker that will stop at nothing to get where I want to be in life. I learn quickly and do everything to the best of my ability.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

Bealls Outlet
06.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Accounts Payable Specialist

Sciens Building Solutions
02.2023 - 08.2023
  • I used three monitors to effectively keep our invoices and bills paid
  • I learned to use quickbooks
  • I also used excel and outlook all day to keep up with the needs of my role
  • I also was in charge of keeping all of our paper files orderly
  • There was a lot of intricacies to my role that kept me quite busy throughout the work day

Store Associate

Speedway LLC
10.2022 - 08.2023
  • I did a plethora of things across the store and often either by myself or with only one other worker
  • I worked the register, cleaned and stocked the store, cooked quick serve food, and helped customers with any issues they may have had including with working the gas pumps

Home team associate

Walmart
04.2022 - 10.2022
  • I provide customer service in the form of helping customers on the floor find what they need, reaching items in top stock, unlocking products in cases, cashing customers out, signing people up for fishing and/or hunting licenses, cutting keys, and mixing paint
  • I also stock shelves, reset modular plans, make price changes, manage claims, put away returns, and clean my area
  • Occasionally I also get called to the front registers to help reduce the lines

Medical Courier

Mid Florida Pathology
07.2021 - 05.2022
  • I was given a route in another city and I would pick up blood, biopsies, and other specimen from doctors offices and pathology labs
  • Then I'd bring it all back to be processed
  • I had to maintain hand written paperwork and I was responsible for every specimen I picked up
  • I used a company vehicle and I had to keep it clean and take it in for any routine maintenance or write a work order for anything outside of routine care

Customer Service Representative

Lowes
02.2019 - 07.2021
  • In my time working at Lowe's, I've done just about everything there is to do from cashiering, returns desk, online order pick-up, covered for head cashier shifts, mixed paint, cut carpet, cut vinyl flooring, cut blinds, cut keys, cut wire, cut Plexiglas, processed complicated paperwork, stocked shelves, and above all assisted customers to the fullest of my ability throughout the store

Outbound Customer Service Representative

The Villages Golf Cars
03.2018 - 01.2019
  • I typed up work orders and finalised bills
  • I called customers about the work they had done to their carts and helped them figure out their needs

Customer Service Representative

Walmart
01.2016 - 03.2018
  • I worked the customer service desk, taking returns, processing regular cashier duties, processing money transfers and money orders
  • I was to help customers find items they were looking for, put returned items back on the shelf, cleaning and maintaining my area, and greeting everyone with a smile

Production Worker/Cashier

Jericho road ministries thrift store
06.2015 - 08.2015
  • I unloaded trucks of donations, separated and priced them
  • I stocked shelves and maintained a clean work environment
  • I helped customers throughout the store and cashed them out at the register too
  • I helped process all the closing paperwork and money counts

Sales Associate

Shoe Dept
09.2014 - 10.2014
  • I stocked shelves, kept counts, maintained a clean work environment, assisted customers, cashiered, and did closing paperwork

Education

High school diploma -

Skills

  • Microsoft office
  • Organizational Skills
  • Customer Service
  • Filing
  • Retail Sales
  • Cash Handling
  • Typing
  • POS
  • Microsoft Outlook
  • Cashiering
  • Front Desk
  • Microsoft Word
  • Microsoft Excel
  • Upselling
  • Microsoft Powerpoint
  • Computer skills
  • Data entry
  • Courier
  • Freight Experience
  • Pallet Jack
  • QuickBooks
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Employee motivation
  • Decision-making

Certification

Driver's License

Additional Information

I'm a hard, ambitious, and dedicated worker that will stop at nothing to get where I want to be in life. I learn quickly and do everything to the best of my ability.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Supervisor

Bealls Outlet
06.2024 - Current

Accounts Payable Specialist

Sciens Building Solutions
02.2023 - 08.2023

Store Associate

Speedway LLC
10.2022 - 08.2023

Home team associate

Walmart
04.2022 - 10.2022

Medical Courier

Mid Florida Pathology
07.2021 - 05.2022

Customer Service Representative

Lowes
02.2019 - 07.2021

Outbound Customer Service Representative

The Villages Golf Cars
03.2018 - 01.2019

Customer Service Representative

Walmart
01.2016 - 03.2018

Production Worker/Cashier

Jericho road ministries thrift store
06.2015 - 08.2015

Sales Associate

Shoe Dept
09.2014 - 10.2014

High school diploma -

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Brynda DuPuis