George Girgis
Orlando,FL
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
6
6
years of professional experience
Work History
Team Lead
Bjs Wholesales Club
09.2022 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted in recruitment to build team of top performers.
- Educated staff on organizational mission and goals to help employees achieve success.
Team Lead Trainer
Orlando Airport
02.2021 - 09.2022
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Promoted a culture of continuous learning through the introduction of industry best practices, seminars, and workshops.
Sales Associate
St.George Auto
08.2019 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Agent
LA Fitness Sports Club
01.2019 - 07.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Team Leader
Universal Studios
09.2017 - 07.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Certificate of Technical Studies CS50 - Computer Science
Harvard University
Cambridge, MACertificate of Technical Studies - IT Network Security
UCF Cyber Security Program
Orlando05-2023
Certificate - Construction
HBI Certification
Orlando06-2019
High School Diploma -
Freedom Highschool
Orlando, FL05-2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Technical problem solving
- Operating system expertise
- Critical thinking
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Team Lead
Bjs Wholesales Club
09.2022 - 01.2024
Team Lead Trainer
Orlando Airport
02.2021 - 09.2022
Sales Associate
St.George Auto
08.2019 - 06.2021
Front Desk Agent
LA Fitness Sports Club
01.2019 - 07.2019
Team Leader
Universal Studios
09.2017 - 07.2019
Certificate of Technical Studies CS50 - Computer Science
Harvard University
Certificate of Technical Studies - IT Network Security
UCF Cyber Security Program
Certificate - Construction
HBI Certification
High School Diploma -
Freedom Highschool
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