George Graves
Seattle
Summary
Results-driven professional with over 12 years of customer-facing and operational experience. Aiming to pivot into recruitment at Amazon. Known for adept relationship building, adaptability, and streamlining processes in high-pressure settings. Excited to support Amazon's talent acquisition goals by leveraging strong communication skills, department collaboration, and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Concierge Agent
NFC Amenity Management
02.2022 - Current
NFC Amenity Management – Seattle, WA Concierge Trainer January 2021 – Present
• Trained new concierge hires on policies, procedures, and client engagement standards
• Partnered with leasing and property management teams to ensure high resident satisfaction
• Developed key and package audit systems to streamline inventory and scheduling operations
• Oversaw reservation systems and appointment coordination for resident-facing services
• Promoted to Trainer in May 2023 for exceptional performance and leadership
Hospitality Host
SpringHill Suites Marriott
03.2016 - 03.2020
- Delivered personalized service to 300+ guests daily, enhancing customer experience through proactive engagement
- Created weekly inventory reports and managed requisitions to support smooth operations
- Collaborated with cross-functional teams to maintain brand standards and high guest satisfaction
Machine Operator
National Products Inc.
04.2012 - 03.2016
- Operated industrial molding machines and verified specifications to ensure quality control
- Used measurement tools and industrial equipment to maintain precise production standards
- Contributed to deadline-driven team goals in a fast-paced manufacturing environment
Education
Bachelor of Arts - Psychology
University of Washington
Seattle, WA07.2025
Associate in Business (A.B) - undefined
North Seattle College
Seattle, WA03.2023
Skills
- Client relationship management
- Interpersonal communication expertise
- Team collaboration management
- Microsoft Office Suite (Excel, Outlook, Word)
- Inventory Management
- Proficient in CRM systems (MRI, Yardi)
- Effective communication skills
- Employee branding
Timeline
Concierge Agent
NFC Amenity Management
02.2022 - Current
Hospitality Host
SpringHill Suites Marriott
03.2016 - 03.2020
Machine Operator
National Products Inc.
04.2012 - 03.2016
Associate in Business (A.B) - undefined
North Seattle College
Bachelor of Arts - Psychology
University of Washington
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