Poerava C-Emigh
Lahaina
Summary
Dynamic marketing and sales professional with a proven track record of enhancing press and social media coverage, driving customer engagement, and achieving sales success. Known for a strategic approach to diversifying marketing initiatives, ensuring maximum effectiveness in outreach efforts. Recognized for fostering harmonious relationships with employees, media, and customers through diplomatic communication and a collaborative spirit. Local market expertise, strong organizational skills, and a positive attitude enable effective management of multiple priorities while embracing additional responsibilities to achieve team objectives.
Overview
16
16
years of professional experience
Work History
Concierge Agent
Exclusive Resorts, Montage Kapalua Bay
01.2024 - 03.2026
- Facilitated guest inquiries and requests, ensuring outstanding service quality.
- Orchestrated tailored experiences boosting guest satisfaction and loyalty.
- Revamped check-in and check-out processes increasing operational efficiency.
- Functioned as main liaison for VIP guests, ensuring timely resolution of needs.
- Fostered collaborations with local vendors to present exclusive offerings for guests.
- Facilitated initiatives aimed at transforming overall guest experience via cutting-edge service solutions.
- Integrated efforts among hotel departments to facilitate smooth operations and maintain consistent communication about guest requests.
- Tackled guest issues swiftly, leading to improved customer satisfaction ratings
- Documented detailed guest preferences, enhancing personalized service and fostering recognition during future visits.
Public Relations Manager
MPS
04.2021 - 09.2021
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Constructed and shared presentations for private clients and HOAs to increase interest in Hospitality Operations.
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
- Conducted market analysis and monitored competitive activity.
Licensed Real Estate Salesperson
Keller Williams
02.2021 - 08.2021
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
- Verified payment and loan paperwork for residential property sales, working closely with banks, buyers and sellers.
- Advised and informed prospective clients on current market activities and conditions.
Executive Assistant to the President
Neiman Funds Management
02.2015 - 04.2020
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed and reviewed filing and office systems.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Filed paperwork and organized computer-based information.
- Wrote reports, executive summaries and newsletters.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Sales Executive
Hyatt Residence Club
01.2017 - 03.2017
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Developed top-tier negotiating skills.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective client bases.
- Maintained current knowledge of evolving changes in marketplace.
- Worked independently with minimal supervision.
- Worked within sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions, and
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
Account Manager
Synergy World Inc.
01.2012 - 01.2015
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Assisted clientele with processing gift and loyalty transactions, scheduled technology repairs and entered new merchant applications into database.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Capitalized on emerging trends in customer preferences and marketplaces when developing and implementing targeted solutions.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
B2B Sales Manager
Synergy World Inc.
01.2010 - 01.2011
- Drove business development through proactive networking and relationship-building strengths.
- Updated cardholder balances, points and rewards in proprietary software.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
The Integrative Nutrition Health Coach (INHC) Cert. - Nutrition Sciences, Holistic Health, Life Coach
Institute of Integrated Nutrition
New York, NY01-2021
Realtor: Residential Real Estate - undefined
Carol Ball School of Real Estate
Kahului11-2017
Associate of Arts - Sales And Marketing Education
University of Hawaii
Kahului, HI01-2000
Skills
- Relationship building
- Sales tactics formulation
- Skilled in utilizing Google Workspace applications
- Independent worker
- Responsive to shifting priorities
- Cross-cultural understanding
- Logical evaluation
- Clear interpersonal communication
- Intercultural communication
- Travel logistics management
- Empathetic listener
- Experienced with concierge software solutions
- Proficient in upselling strategies
Timeline
Concierge Agent
Exclusive Resorts, Montage Kapalua Bay
01.2024 - 03.2026
Public Relations Manager
MPS
04.2021 - 09.2021
Licensed Real Estate Salesperson
Keller Williams
02.2021 - 08.2021
Sales Executive
Hyatt Residence Club
01.2017 - 03.2017
Executive Assistant to the President
Neiman Funds Management
02.2015 - 04.2020
Account Manager
Synergy World Inc.
01.2012 - 01.2015
B2B Sales Manager
Synergy World Inc.
01.2010 - 01.2011
Realtor: Residential Real Estate - undefined
Carol Ball School of Real Estate
The Integrative Nutrition Health Coach (INHC) Cert. - Nutrition Sciences, Holistic Health, Life Coach
Institute of Integrated Nutrition
Associate of Arts - Sales And Marketing Education
University of Hawaii