Summary
Overview
Work History
Education
Skills
Timeline
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George Munoz

George Munoz

San Antonio,Texas

Summary

Diversely experienced professional in sales, operations, customer service & client retention with demonstrated history of client focused problem solving, directed communication, empathetic listening, patience & resolution. Strong business process flow analyst with BBA.

Overview

18
18
years of professional experience

Work History

Sales Specialist

Strategic Staffing Solutions
11.2019 - 03.2024
  • Conduct live sales presentations of quality cookware products at retail stores located throughout the USA
  • Conduct live product sales presentations during store hours
  • Establish positive rapport with potential customers
  • Address & resolve customer concerns or service issues
  • Process orders & submit warrantee registrations
  • Company suspended operations 3/2024

Field Service Supervisor

Stevens Tanker Division LLC
09.2014 - 05.2019
  • Served as primary customer service contact for approximately 30 facility operators with over 120 facilities
  • Built positive relationships with each facility operator to maintain the use of our services by visiting each site operator on a regular basis
  • Addressed & resolved all problems/concerns of customers on a timely basis by phone, email or personal interaction
  • Documented all customer interactions on a daily basis
  • Generated weekly status update reports on customer interactions
  • Company suspended all operations 10/2019.

Agency Owner / Agent / Registered Representative

George L. Munoz Insurance Agency
02.2006 - 09.2014
  • Leveraged strong interpersonal skills to establish insurance & financial services agency to include personal, commercial, life & financial products
  • Passed Series 6 & Series 63 Exams on first attempt
  • Conducted client focused presentations, follow-up & service
  • Achieved strong customer retention & policy growth each year
  • Moved to San Antonio, TX.

Education

Bachelor of Business Administration - Marketing and Production

The University of Texas at El Paso
El Paso, Texas

Skills

  • Interpersonal communication skills
  • Customer service and care
  • Customer Needs Assessment
  • Relationship Building
  • Complex Problem-Solving
  • Customer Service
  • Systems and software expertise

Timeline

Sales Specialist

Strategic Staffing Solutions
11.2019 - 03.2024

Field Service Supervisor

Stevens Tanker Division LLC
09.2014 - 05.2019

Agency Owner / Agent / Registered Representative

George L. Munoz Insurance Agency
02.2006 - 09.2014

Bachelor of Business Administration - Marketing and Production

The University of Texas at El Paso
George Munoz