Tomeka Taylor
North Las Vegas,Nevada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
NV Energy
09.2015 - 04.2020
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Accurately answered customer questions, suggested effective solutions and resolved issues in a timely manner via phone, in person, and email.
- Educated customers on billing, payment processing and energy cost saving tools.
- Start, stop and transfer service for residential, business and solar customers.
- Adjusted bills and updated customer database.
- Assisted with testing and implementation of new products and services.
- Answered constant flow of customer calls with minimal wait times
Casino Service Representative
Ceaser Palace Entertainment
08.2006 - 09.2015
- Exhibited high energy and professionalism when dealing with customers and staff via phone and email.
- Facilitated inter-departmental communication with casino host and other departments to enhance the customer's overall experience.
- Exceed departmental metrics and standards which resulted in high customer satisfaction.
- Booked room, dinner, show and Limo reservations.
- Billing adjustments
Respiratory Therapist
Sandstone Rehabilitation Center
03.2023 - Current
- Managed and operated mechanical ventilators to deliver airway management.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
Education
Respiratory Science - Respiratory Therapy
Carrington College - Las Vegas
Las Vegas, NV04.2010
Skills
- Staff Training
- Customer Relations
- Conflict resolution
- Microsoft Word, Excel and power point
- Type 60 WPM
- Proficient with various office equipment
- Account management
Timeline
Respiratory Therapist
Sandstone Rehabilitation Center
03.2023 - Current
Customer Service Representative
NV Energy
09.2015 - 04.2020
Casino Service Representative
Ceaser Palace Entertainment
08.2006 - 09.2015
Respiratory Science - Respiratory Therapy
Carrington College - Las Vegas
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