Summary
Overview
Work History
Education
Skills
Timeline
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George Perz

Sunrise,FL

Summary

Adaptable professional with 20 years of experience and proven knowledge of account development, consultive sales and customer loyalty. I specialize in the Jeep market, working parts and systems knowledge from 1941 to present. I have 10 years' experience with the parts side of Starparts and DealerConnect, and am proficient with multiple platforms used at the dealer level.

Overview

25
25
years of professional experience

Work History

Realtor

LoKation Real Estate
06.2023 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised and informed prospective clients on current market activities and conditions.

Sales Associate

Northridge 4x4
06.2021 - 01.2023
  • Responsible for phone, email and live chat sales and tech support for Jeep and truck parts offered
  • 35+ years of Jeep specialization allows me to shift from various models and specifications with ease
  • Worked remotely, position was eliminated once COVID restrictions were lessened; left on good terms and severance was paid.

Sales / Sales Manager

Morris 4x4 Center
01.2010 - 05.2021
  • Generated and grew sales and return business through retail, wholesale, phone, chat, email and international channels
  • Worked as a liaison with customer service and our vendors, creating out of the box solutions for customers with unique situations and needs
  • As a sales team, we worked on 3 main shows each year – Jeep Beach in Daytona, Morris 4x4 Open House and Jeeptoberfest in Bellview FL.

Service Advisor

Chrysler Jeep of North Olmsted
04.2007 - 01.2010
  • Responsible for generating repair orders and accurately documenting customer concerns clearly and efficiently
  • Customers were updated regularly on the progress of the vehicle and selling / upselling the necessary repairs and required maintenance
  • I used my influence in the service department to create a Jeep-friendly environment, where off-road rigs were not only welcome but encouraged to come in for service and repairs
  • Garnered a loyal following of both customers and Jeep owners and used the dealership as a meeting point to convoy to the offroad park I was instructing at on the weekends.

Service Advisor

Motorcars Toyota
01.2005 - 01.2007
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Service Advisor

Mike Bass Ford
01.1999 - 01.2004
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Education

No Degree - English And Psychology

University of Toledo
Toledo, OH

Skills

  • Purchase Agreements
  • Contract Negotiation
  • Rental Listings Research
  • Online Chat
  • Creative Solutions
  • Product Training
  • Livechat Messaging
  • Sales and Upselling
  • Customer Relationship Management
  • Critical Thinking
  • Problem-Solving

Timeline

Realtor

LoKation Real Estate
06.2023 - Current

Sales Associate

Northridge 4x4
06.2021 - 01.2023

Sales / Sales Manager

Morris 4x4 Center
01.2010 - 05.2021

Service Advisor

Chrysler Jeep of North Olmsted
04.2007 - 01.2010

Service Advisor

Motorcars Toyota
01.2005 - 01.2007

Service Advisor

Mike Bass Ford
01.1999 - 01.2004

No Degree - English And Psychology

University of Toledo

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