George Rosa
Miami,FL
Summary
Hardworking Field Service Manager with more than 40 years of commercial aviation career experience. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent technical and communications skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Field Service Manager
Airbus Americas
2011.06 - Current
- Streamlined field operations for improved efficiency and reduced response times.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Led team in achieving revenue targets through upselling services and expanding client base.
- Ensured compliance with all regulatory requirements, maintaining up-to-date knowledge of industry standards and changes in legislation.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Championed the adoption of innovative technologies to enhance service offerings, increase efficiency, and gain competitive advantage.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
FLL Line Maintenance Manager
Spirit Airlines
2001.06 - 2011.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Aviation Maintenance Technology
Embry Riddle Aeronautical University
Daytona Beach, FL05.1980
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field Operations
- Staff Management
- Tool and equipment maintenance
- Employee Scheduling
- Remote Team Management
- Customer Service
- Work Planning and Prioritization
- Preventive Maintenance
Certification
- Licensed FAA Airframe and Powerplant technician since May 1980.
Languages
Spanish
Native or Bilingual
Timeline
Field Service Manager
Airbus Americas
2011.06 - Current
FLL Line Maintenance Manager
Spirit Airlines
2001.06 - 2011.06
Associate of Science - Aviation Maintenance Technology
Embry Riddle Aeronautical University
- Licensed FAA Airframe and Powerplant technician since May 1980.
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