Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiana Holmes

Queens,NY

Summary

Dedicated sales associate with proven expertise in complaint resolution and customer satisfaction. Recognized for building strong relationships and maintaining 100% transaction accuracy, driving enhanced customer experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Macy's Department Store
Valley Stream, NY
12.2021 - 06.2023
  • Assisted customers with product selections, providing personalized service to increase satisfaction.
  • Processed an average of 50+ transactions per shift using POS systems with 100% accuracy.
  • Organized merchandise displays to enhance visual appeal and improve accessibility.
  • Resolved customer complaints promptly and professionally, improving customer retention.
  • Built strong relationships with peers and management to support team success.

Education

Certified Medical Administrative Assisting -

LaGuardia Community College
Long Island City, NY

Emergency Medical Technician -

SUNY Farmingdale
Farmingdale, NY

High School Diploma -

Benjamin N. Cardozo High School
Bayside, NY

Skills

  • Active listening
  • Complaint resolution
  • Team collaboration
  • EMT certified
  • Medical Administrative Assisting
  • CPR & Opioid Overdose Prevention
  • POS system operation
  • Multitasking
  • Microsoft Office (Word, Excel, Outlook)

Certification

  • Emergency Medical Technician (EMT)
  • Medical Administrative Assistant
  • CPR Certification
  • Opioid Overdose Prevention Certification

Timeline

Sales Associate

Macy's Department Store
12.2021 - 06.2023

Certified Medical Administrative Assisting -

LaGuardia Community College

Emergency Medical Technician -

SUNY Farmingdale

High School Diploma -

Benjamin N. Cardozo High School

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