George Warren
Pueblo,CO
Summary
Experienced insurance professional with 40-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Desk Adjuster - Total Loss
American Family Insurance Claims Services
Denver, CO
01.2021 - Current
Claims Adjuster - Field
American Family Insurance
Denver, CO
06.1997 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Analyzed and audited open claims to calculate additional payments owed.
- Coordinated with law enforcement and testified at criminal proceedings.
- Reviewed data to verify validity of claims and determine case management actions.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
- Decreased loss ratios through fair and timely claim processing.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Completed required investigations on referred files within established timeframes.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Discussed current cases and issues in claim committee meetings.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Owen J Roberts High School
Pottstown, PA06-1982
Some College (No Degree) - Civil Engineering Technology
Pueblo Community College
Pueblo, COSkills
- Damage Assessment
- Quality Control
Certification
- Previous Automotive Service Excellence (ASE) Master certified collision damage repair
- I-Car - Gold
- General Motors Service Training- multiple service tarining
- Adjuster licenses multiple states MI, CT, DE, VT, FL, WY, GA, SC, OK, RI, NM, LA, KY, NC, TX, NH
US MILITARY VETERAN
US ARMY/ ARMY RESVERSE
JUNE 1982 - JUNE 1996. HONARBLE DISCHARGE
Timeline
Senior Desk Adjuster - Total Loss
American Family Insurance Claims Services
01.2021 - Current
Claims Adjuster - Field
American Family Insurance
06.1997 - Current
High School Diploma -
Owen J Roberts High School
Some College (No Degree) - Civil Engineering Technology
Pueblo Community College
- Previous Automotive Service Excellence (ASE) Master certified collision damage repair
- I-Car - Gold
- General Motors Service Training- multiple service tarining
- Adjuster licenses multiple states MI, CT, DE, VT, FL, WY, GA, SC, OK, RI, NM, LA, KY, NC, TX, NH
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