Dedicated and organized Operations Manager with over sixteen years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
17
17
years of professional experience
Work History
General Manager of Operations
Bauer Built Tire & Service
Cedar Rapids, Iowa
12.2006 - Current
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Motivated and evaluated personnel for performance improvement and goal achievement.
Tracked and replenished inventory to maintain par levels.
Addressed customer concerns with suitable solutions.
Guided employees on understanding and meeting changing customer needs and expectations.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Generated performance and labor strategies to compete in new and existing markets.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Oversaw financial management, budget management, accounting and payroll activities.
Education
High School Diploma -
North Linn High School
Troy Mills
05.1995
Skills
Staff Management
Performance Reporting
Staff Training and Development
Planning and Implementation
Process Improvement Strategies
Problem-Solving
Inventory Management
Decision Making
Customer Service
Policies and Procedures Implementation
Team Leadership
Maintaining Compliance
Cost Reduction and Containment
Workflow Optimization
Accomplishments
Lead the Waterloo location to achieved most improved tire center in 2018
Lead the Waterloo location to achieve number one store in the company for 2018
Timeline
General Manager of Operations
Bauer Built Tire & Service
12.2006 - Current
High School Diploma -
North Linn High School
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