Georgene Folkes Jumpp
Lauderhill
Summary
Detail-oriented professional skilled in guest relations and policy enforcement. Proven ability to implement process improvements and enhance team performance in property management.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Supervisor/Night Auditor
Ad1 Hospitality Management/ Fairfield Inn by Marriott Fort Lauderdale Northwest
Hollywood, FL
08.2023 - Current
- Supervised night audit operations, ensuring accurate financial reporting and compliance with company policies.
- Coordinated nightly reconciliation of accounts, resolving discrepancies to maintain financial integrity.
- Trained and mentored new desk, enhancing team performance and operational efficiency.
- Implemented process improvements that streamlined auditing procedures and reduced errors.
- Managed guest inquiries during overnight shifts, fostering a positive customer experience through effective communication.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Certified Nursing Assistant
Inspired Living
Delray Beach, FL
02.2022 - 12.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Implemented safety protocols to maintain a clean and hazard-free environment.
- Documented patient progress accurately in electronic health records, ensuring compliance with regulations.
- Trained new staff on best practices in patient care and facility procedures, fostering teamwork.
House Keeping Supervisor
1st Sos Hospitality Staffing/ Westin Fort Lauderdale Beach Resort
Fort Lauderdale, FL
09.2020 - 08.2022
- Supervised daily housekeeping operations to ensure high cleanliness standards across guest areas.
- Trained and mentored team members on best practices for efficient room cleaning and maintenance.
- Conducted regular inspections of guest rooms and common areas to uphold brand quality standards.
- Collaborated with other departments to address guest feedback promptly, improving overall satisfaction ratings.
Housekeeping Room Attendant
Atlantic Staffing/ B Ocean Hotel
Fort Lauderdale, FL
10.2017 - 01.2020
- Maintained cleanliness and organization in guest rooms and public areas, ensuring high standards of hospitality.
- Executed detailed cleaning protocols using industry-standard tools and eco-friendly products for optimal guest satisfaction.
- Collaborated with team members to streamline cleaning processes, enhancing overall operational efficiency.
- Implemented feedback from management to improve room presentation and cleanliness standards consistently.
School Teacher
Ministry of Education and Youths/ Catherine Hall Primary School.
Montego Bay Ja
09.2014 - 08.2017
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Implemented innovative teaching strategies to enhance student learning and engagement.
- Assessed student performance through various evaluation methods to ensure academic progress.
- Collaborated with parents and staff to support student development and resolve concerns.
Loan Officer
National Commercial Bank
Montego Bay Ja
06.2012 - 07.2014
- Evaluated loan applications to determine creditworthiness and risk factors.
- Developed tailored financial solutions for clients based on individual needs and goals.
- Assisted in cultivating relationships with clients, ensuring ongoing support and satisfaction.
- Streamlined loan processing workflow, enhancing efficiency and reducing turnaround times.
Education
Associate Degree in Primary Education - Primary Education
Sam Sharpe Teachers College
Montego Bay Ja11-2011
High School Diploma -
Mt Alvernia High School
Montego Bay Ja06-2007
Skills
- Guest relations
- Policy enforcement
- Property management systems
- Upselling strategies
- Communication skills
- classroom management
- cash handling
- computer skills in Microsoft office, word and excel
- Leadership skills
- Time management and ability to work in a team
- Organizational skills
Affiliations
kewanis club
Certification
- [certified nurse Assistance] Training - 4 months
- Licensed [Real estate Agent]-
- Licensed life Insurance Agent.
Languages
English
Full Professional
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Supervisor/Night Auditor
Ad1 Hospitality Management/ Fairfield Inn by Marriott Fort Lauderdale Northwest
08.2023 - Current
Certified Nursing Assistant
Inspired Living
02.2022 - 12.2023
House Keeping Supervisor
1st Sos Hospitality Staffing/ Westin Fort Lauderdale Beach Resort
09.2020 - 08.2022
Housekeeping Room Attendant
Atlantic Staffing/ B Ocean Hotel
10.2017 - 01.2020
School Teacher
Ministry of Education and Youths/ Catherine Hall Primary School.
09.2014 - 08.2017
Loan Officer
National Commercial Bank
06.2012 - 07.2014
Associate Degree in Primary Education - Primary Education
Sam Sharpe Teachers College
High School Diploma -
Mt Alvernia High School