Georges Mpunga
Covington,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Support Specialist
General Data Co
Cincinnati, OH
12.2022 - Current
- Configured hardware, devices, and software to set up workstations for employees
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes
- Researched and resolved uncommon flagged system performance issues to expedite patching.
Network Engineer
General Data Co
Cincinnati, OH
05.2023 - 08.2024
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Assisted in the design of local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access or destruction.
Data Entry Clerk
Conduent
Lexington, KY
04.2021 - 08.2022
- Maintained ongoing communication with relevant departments to confirm accurate data delivery
- Sorted documents and maintained an organized filing process
- Scanned documents and saved them in the database to keep records of essential organizational information
- Completed data entry tasks with accuracy and efficiency.
IT Technician
Votex IT System
Columbus, OH
07.2019 - 09.2022
- Performed maintenance tasks on PCs, networks, and mobile devices
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Education
Bachelor of Science - Information Communication Technology
University of Kentucky
12-2023
Skills
- Help Desk Support
- DNS
- UNIX Shell Scripting
- Data Recovery
- Security Protocols
- Problem Resolution
- Network Configuration
- Hardware Repair
Certification
- Google IT support
Languages
French
Native/ Bilingual
Timeline
Network Engineer
General Data Co
05.2023 - 08.2024
System Support Specialist
General Data Co
12.2022 - Current
Data Entry Clerk
Conduent
04.2021 - 08.2022
IT Technician
Votex IT System
07.2019 - 09.2022
Bachelor of Science - Information Communication Technology
University of Kentucky
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