Georgia Estes
Lewisville
Summary
Accomplished hospitality professional with expertise in restaurant operations and guest service. Led front-of-house teams in high-volume settings, ensuring customer satisfaction and operational efficiency. Skilled in staff training, conflict resolution, and upselling strategies. Aiming to leverage experience in a Food and Beverage Management role to enhance guest experiences and optimize team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Manager
Golf Clubs at the Tribute
The Colony
08.2023 - Current
- Executed banquets, tournaments, private events, and daily restaurant operations, coordinating staffing, managing service, and overseeing event logistics to ensure seamless guest experiences.
- Manage daily cash handling, reconciliation, and closing procedures with strong attention to accuracy and accountability.
- Lead training and development for all newly hired front of house staff, ensuring consistency in service, operational procedures, and guest experiences.
- Assisted upper management with employee scheduling, shift delegation, labor oversight, and daily operational planning, providing key leadership during high-volume service periods to maintain service quality.
Lead Server and Trainer
Chuy's
Denton
09.2021 - 04.2024
- Exceeded sales goals and maintained strong average check totals by promoting featured menu items and beverage pairings, contributing to overall revenue growth
- Trained and mentored new staff on customer service standards, POS systems, and menu knowledge to enhance guest experiences
- Assisted with inventory monitoring and communication of supply shortages.
Education
BBA - Human Resources Management
University of North Texas
Denton, TX05-2023
Skills
- Food safety practices
- Inventory management
- Operational planning
- Cash handling
- Employee training
- Team leadership
- Problem solving
- Communication skills
Certification
- TABC Certified
- Food Handlers Certification
Timeline
Food Service Manager
Golf Clubs at the Tribute
08.2023 - Current
Lead Server and Trainer
Chuy's
09.2021 - 04.2024
BBA - Human Resources Management
University of North Texas