Georgia Laumann
Marietta,OH
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Marietta Aquatic Center. Expert in strategic planning and staff development, adept at resolving conflicts and improving operations. Skilled in CRM and effective communication, consistently achieving results through teamwork and complex problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Marietta Aquatic Center
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Lifeguard
Marietta Aquatic Center
04.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Social Work
Ohio University
Athens, OH05.2027
High School Diploma -
Marietta High School
Marietta, OH05.2023
Associate of Arts - Transfer Degree
Washington State Community College
Marietta, OH05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Schedule Preparation
- Performance Evaluations
- Teamwork and Collaboration
Certification
- First Aid/CPR Certified
- AED cerfified
Timeline
Manager
Marietta Aquatic Center
04.2022 - Current
Lifeguard
Marietta Aquatic Center
04.2020 - 08.2021
Bachelor of Science - Social Work
Ohio University
High School Diploma -
Marietta High School
Associate of Arts - Transfer Degree
Washington State Community College
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