Georgia Papaseraphim
New Hyde Park,NY
Summary
I am an NYS ATAP certified bartender with years of experience in delivering exceptional customer service in fast-paced dining environments by using strong communication skills and attention to detail to enhance guest satisfaction. I hold my Food Handler certificate and can offer excellent interpersonal skills and a natural ability to connect with people by bringing a solid understanding of the importance of customer satisfaction and the ability to handle transactions accurately and efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress Trainee
New Hyde Park Diner
12.2024 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Restaurant Hostess
LIMANI
06.2024 - 08.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Restaurant Hostess
Crabtree's Restaurant
10.2022 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took initial drink orders and relayed information to wait or bar staff.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Hairdresser Assistant
Hairsay
08.2021 - 12.2021
- Enhanced overall client experience by offering refreshments upon arrival at the salon before services commenced.
- Maintained inventory levels for salon supplies, ensuring adequate stock for daily operations while minimizing waste.
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment.
- Processed payments, entering sales in register for prompt customer service.
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
Education
Associate of Arts - Philosophy, Political Science
SUNY College At New Paltz
New Paltz, NY04-2027
High School Diploma -
New Hyde Park Memorial High School
New Hyde Park, NY05-2023
Skills
- Food safety oversight
- Effective customer upselling
- Liquor, wine, and food service
- Order taking
- Time management
- Strong work ethic
- Guest engagement
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Professional Bartender's Certificate – ABC Bartending Schools.
- First Aid Certification
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Trainee
New Hyde Park Diner
12.2024 - Current
Restaurant Hostess
LIMANI
06.2024 - 08.2024
Restaurant Hostess
Crabtree's Restaurant
10.2022 - 08.2023
Hairdresser Assistant
Hairsay
08.2021 - 12.2021
Associate of Arts - Philosophy, Political Science
SUNY College At New Paltz
High School Diploma -
New Hyde Park Memorial High School
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