Georgina Brough
Charlotte ,NC
Summary
Dynamic Digital Media Specialist with a proven track record from freelance projects to enhancing Starbucks' customer experience. Excelled in CRM management and adaptability, driving audience growth and engagement through innovative multimedia strategies. Skilled in video editing and fostering client relationships, consistently delivering beyond expectations without exceeding a single numerical percentage.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Digital Media Specialist
Freelance
11.2023 - Current
- Determined and supported keyword selection, audience targeting, audience retargeting and remarketing.
- Researched and developed new campaigns across multiple channels.
- Managed social media presence, consistently growing follower count and driving meaningful interactions.
- Assisted in planning and executing online events like live streaming sessions, drawing larger audiences than anticipated.
- Boosted audience engagement by developing and implementing interactive live streaming strategies.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Oversaw lighting, graphics, audio and camera movements to provide seamless video and live stream production.
Barista
Starbucks
03.2022 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Computer Science With A Minor in Cybersecurity
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma - Computer Science And Information Technology
Academy For The Arts, Science And Technology
Myrtle Beach05-2023
Skills
- CRM management
- Video editing
- Multimedia production
- Time management
- Conversion rate optimization
- Microsoft Office
- Data entry
- Client relationship management
- Social media engagement
- Adaptability
Timeline
Digital Media Specialist
Freelance
11.2023 - Current
Barista
Starbucks
03.2022 - 01.2024
Bachelor of Science - Computer Science With A Minor in Cybersecurity
Southern New Hampshire University
High School Diploma - Computer Science And Information Technology
Academy For The Arts, Science And Technology
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