GEORGINA BRUNO
SAINT PETERS
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Highly motivated and committed with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
SSM Health Medical Group
711 Veterans Memorial Parkway
08.2023 - Current
- Supervised daily operations of medical assistants to ensure efficient patient care delivery.
- Implemented streamlined scheduling processes, improving appointment management and reducing patient wait times.
- Trained and mentored new staff on clinical procedures and office protocols to enhance team performance.
- Collaborated with healthcare providers to coordinate patient treatment plans, ensuring comprehensive care continuity.
- Managed inventory of medical supplies, optimizing stock levels to prevent shortages and minimize costs.
- Developed training materials for staff development programs, fostering a culture of continuous improvement.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Conducted quality assurance checks on patient documentation for accuracy and compliance with regulations.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation for VFC.
Pediatric Medical Assistant
Mercy Hospital St. Louis
COTTLEVILLE, MO
09.2015 - 09.2023
- Assisted pediatricians with patient examinations and procedures, ensuring comfort and safety of children.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Coordinated patient scheduling, optimizing clinic flow to reduce wait times for families.
- Educated parents on child health topics, promoting preventative care and healthy practices.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
- Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
- Reduced patient anxiety, utilized distraction techniques and age-appropriate communication during medical procedures.
- Administered vaccinations and medications under physician's orders, contributing to community health and wellness.
- Ensured hygienic environment, sterilized medical instruments and disinfected examination rooms, preventing cross-contamination.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front and Back Office Medical Assistant
Tao T. Nguyen MD
Huntington Park, CA
07.2005 - 08.2015
- Managed patient scheduling and appointment coordination, optimizing workflow efficiency.
- Assisted in electronic health record management, ensuring accurate patient documentation.
- Conducted vital signs assessments and prepared patients for examinations.
- Educated patients on treatment plans and medication instructions to enhance understanding.
- Trained new staff on office procedures and use of medical software systems practice frusion , fostering a cohesive team environment.
- Increased patient comfort levels with translation (Spanish), attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Developed standard operating procedures for front and back office tasks, enhancing overall operational efficiency.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Vista Sol Medical
Montebello, CA
06.2010 - 09.2012
- Administered injections and vaccinations, ensuring patient comfort and compliance with safety protocols.
- Assisted in scheduling appointments, optimizing patient flow and reducing wait times.
- Conducted patient intake assessments, collecting vital information for accurate medical records.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented best practices for infection control, enhancing safety standards within clinical environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Translated documents from English to Spanish.
- Interpreted conversations simultaneously to help handle medical needs or manage personal concerns.
Education
Medical Assistant
American Career College
CA04-2005
High School Diploma -
Schurr High School
Montebello, CA06-2004
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Professionalism and ethics
- Medical office administration
- Conflict resolution techniques
- Critical thinking
- CPR
- Fluent in Spanish
- Adaptable
Accomplishments
- Pediatric department Co-Chair for Practice Council of SSM.
- Recognized for going above and beyond the call of duty.
- Current preceptor for the pediatric department .
- Precepted 14 new hires/ students in the last 24months.
- Inspired students to pursue careers in specialties like Family Medicine and Pediatics.
Certification
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
SSM Health Medical Group
08.2023 - Current
Pediatric Medical Assistant
Mercy Hospital St. Louis
09.2015 - 09.2023
Medical Assistant
Vista Sol Medical
06.2010 - 09.2012
Front and Back Office Medical Assistant
Tao T. Nguyen MD
07.2005 - 08.2015
Medical Assistant
American Career College
High School Diploma -
Schurr High School