Georgina Curiel
Houston,TX
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
3
3
years of professional experience
Work History
Assistant Manager
VSC
05.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Responded to request and scheduled appointments and property showings
Leasing Consultant
VSC
09.2020 - 05.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before new tenant move-ins to schedule maintenance, cleaners, and other services.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
Front Desk Receptionist/Logistics Coordinator
Green World Industries
03.2020 - 05.2020
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Education
High School Diploma -
Nimitz High School
Houston, TX07.2011
Skills
- Reference Assistance
- Negotiation
- Production Targets
- Client Interfacing
- Office Supplies and Inventory
- Technical Planning
- Property Management
Languages
Spanish
Full Professional
Timeline
Assistant Manager
VSC
05.2022 - Current
Leasing Consultant
VSC
09.2020 - 05.2022
Front Desk Receptionist/Logistics Coordinator
Green World Industries
03.2020 - 05.2020
High School Diploma -
Nimitz High School
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