Georgina Ong
Grand Prairie,Texas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Service Coordinator
Lowe's
07.2022 - 08.2022
- Conducts initial conduct with customers and service providers
- Obtains installation schedules and confirms with customers
- Arrange delivery of product with stores, customers and service providers
- Verification of job/project completion with customers
- Builds job/project plan timelines and sequencing
Office Assistant/Bookkeeper
King Auto
02.2021 - 10.2021
- Monthly financial reporting
- General ledger entries
- Record payments and adjustments
- Work with tax preparer and assist tax complaints
- Prepare financial statement
- Payroll and human resource functions
Lead Teacher
Bright Steps learning Steps
06.2018 - 01.2021
- Responsible for day-to-day management of teaching staff
- Classroom, playground, and general supervision of the facility
- Responsible for maintaining and encouraging a friendly and loving environment
- And ongoing safety of the children
Bilingual Sales Representative
Direct One Wireless
12.2018 - 06.2019
- Customer Service assisted customers with sales and account information
- Handled cash
- Sold and activated cell phones
- Open and closed Store
Caregiver
F & F Devoted Home Healthcare
11.2013 - 04.2018
- Light cleaning
- Cooking and running errands for patient
- Accompanied patient to doctor appointments
- Bathed and ensure patient took all medications prescribed
General Office Assistant/Staff Recruitment
Sterling Personnel
01.2003 - 02.2005
- Worked in assisting individuals with job placement
- General office responsibilities, answer phones, emails, copies, fax, filing
- Payroll
- Data Entry
Customer Service Representative (Call Center)
Voice Stream
10.2001 - 10.2002
- Customer service with customers regarding new service, billing issues
- High Phone Volume
- Used multiple computer systems to navigate accounts
- New customer sales
Education
High School -
Garland High School
Garland, TX01.1995
Skills
- Bilingual English/Spanish
- Sales
- Quick Problem Solver
- High Phone Volumes
- Child Care
- Customer Service
- Microsoft Office
- Call Center
- Project Planning
- Attention to Detail
- Active Listening
- Adaptability
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Service Coordinator
Lowe's
07.2022 - 08.2022
Office Assistant/Bookkeeper
King Auto
02.2021 - 10.2021
Bilingual Sales Representative
Direct One Wireless
12.2018 - 06.2019
Lead Teacher
Bright Steps learning Steps
06.2018 - 01.2021
Caregiver
F & F Devoted Home Healthcare
11.2013 - 04.2018
General Office Assistant/Staff Recruitment
Sterling Personnel
01.2003 - 02.2005
Customer Service Representative (Call Center)
Voice Stream
10.2001 - 10.2002
High School -
Garland High School
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