Georrail G. Williams
Health Administration
Houston,TX
Summary
Healthcare Administration supporting multi-line phone systems, confidential communication, and accurate recordkeeping in fast-paced clinical settings. Brings experience routing urgent inquiries, maintaining clear call records, and keeping information organized across departments. Well suited to healthcare teams that need dependable coordination, discretion, and responsive support during high-volume front-line operations.
Overview
8
8
Certifications
18
18
years of professional experience
Work History
Telecommunications Operator-Hybrid
CHI Baylor St. Luke’s Texas Medical Center
11.2025 - 08.2026
- Operating and maintaining telephone switchboard equipment.
- Processing incoming and outgoing calls, directing them to the appropriate extensions or departments.
- Monitoring alarm systems and dispatching appropriate personnel in case of emergencies.
- Maintaining records of calls, messages, and other communication activities.
- Assisting with the setup and troubleshooting of telecommunications equipment.
- Providing support to hospital staff in using communication systems effectively.
- Following established protocols and procedures for handling confidential information.
- Collaborating with other departments to ensure seamless communication throughout the hospital.
- Coordinated emergency response communications between medical staff and departments.
- Developed standard operating procedures for effective management of high-volume calls during peak hours.
- Ensured compliance with healthcare regulations while managing sensitive patient information during communications.
Nutritionist-PRN
Baylor St. Luke's Hospital
04.2024 - 01.2026
- Assess dietary needs - Evaluate a person’s current eating habits, medical history, lifestyle, and goals.
- Create personalized nutrition plans - Design meal plans tailored to weight management, athletic performance, disease prevention, or health recovery.
- Educate on healthy eating - Teach clients how to read food labels, balance meals, and make healthier substitutions.
- Support medical nutrition therapy - In collaboration with doctors, help manage conditions like diabetes, high blood pressure, digestive issues, or food allergies.
- Track progress - Monitor clients over time and adjust plans to ensure they stay on track and see results.
- Promote overall wellness - Encourage long-term lifestyle changes instead of quick fixes.
Administrative Assistant Internship
City of Houston Department of Health & Human Services
01.2024 - 12.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Center Lead Consultant, Document Specialist II
FedEx Office
01.2021 - 12.2023
- Received incoming shipments, verifying quantity and quality of items against purchase orders
- Ensured that stock was properly stored in designated areas according to safety regulations
- Prepared invoices for customers, ensuring accuracy prior to shipment
- Processed outbound shipments, including packing and labeling products for delivery
- Reviewed customer orders for accuracy prior to shipping goods out of the facility
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries
Administrative Specialist III
Arkansas Department of Education
03.2012 - 12.2020
- Organized travel arrangements for staff members as needed
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
Pharmacy Technician-Work From Home
St. Vincent's Hospital Medical Center
08.2011 - 11.2020
- Processed prescriptions efficiently to ensure timely patient care. Verified insurance details to facilitate accurate billing and reimbursement. Maintained and updated medical records for compliance and accessibility. Communicated effectively with patients to address inquiries and concerns. Supported prior authorization requests to expedite treatment approvals. Documented patient interactions to maintain comprehensive records and continuity of care.
- Handled incoming patient calls with professionalism, addressing inquiries or directing to appropriate personnel.
- Collected copayments from patients at time of service.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Patient Support Specialist- Work From Home
University of Arkansas for Medical Sciences, UAMS
02.2009 - 07.2011
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages
- Delivered exceptional patient support by addressing inquiries and resolving concerns efficiently.
- Managed scheduling and appointment logistics to optimize clinic operations and patient flow.
- Educated patients on treatment procedures, medications, and available resources for effective health management.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.
Receptionist
Arkansas Heart Hospital
08.2009 - 05.2011
- Greeted and checked in patients, updating patient information in computer system
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
Education
Bachelor of Arts - Fine Arts
University of Arkansas at Little Rock
Little Rock, AR06-2015
High School Diploma - undefined
Parkview High School
Little Rock, AR05-2011
Skills
Medical records
Customer service
Multi-line phone systems
Patient check-in
Office administration
Front desk
Records management
Guest relations
Confidential information handling
HIPAA compliance
Medical terminology
Certification
TABC Certification
Timeline
Telecommunications Operator-Hybrid
CHI Baylor St. Luke’s Texas Medical Center
11.2025 - 08.2026
Nutritionist-PRN
Baylor St. Luke's Hospital
04.2024 - 01.2026
Administrative Assistant Internship
City of Houston Department of Health & Human Services
01.2024 - 12.2024
Center Lead Consultant, Document Specialist II
FedEx Office
01.2021 - 12.2023
Administrative Specialist III
Arkansas Department of Education
03.2012 - 12.2020
Pharmacy Technician-Work From Home
St. Vincent's Hospital Medical Center
08.2011 - 11.2020
Receptionist
Arkansas Heart Hospital
08.2009 - 05.2011
Patient Support Specialist- Work From Home
University of Arkansas for Medical Sciences, UAMS
02.2009 - 07.2011
High School Diploma - undefined
Parkview High School
Bachelor of Arts - Fine Arts
University of Arkansas at Little Rock