Geovannta Whitehead
Rockford,IL
Summary
Goal-oriented and dedicate
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
MyEyeDr.
Rockford, IL
07.2022 - Current
- Managed scheduling of shifts while guaranteeing sufficient personnel coverage for all operational needs.
- Analyzed stock requirements, placed orders for necessary supplies, and cross-checked invoices for discrepancies.
- Maintained accurate records by organizing and filing reports and invoices in a timely manner.
- Coordinated assignment distribution to align with archival project targets.
- Achieved improved patient information accuracy through effective analytical task execution. Enhanced charting processes, resulting in streamlined patient record management. Contributed to better patient outcomes by facilitating data-driven decision-making.
- Conducted comprehensive communication with patients about their status and condition through various channels, including email, phone, and direct conversations.
- Facilitated appointment scheduling for patients and responded to questions related to billing and necessary preparations.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Housekeeping Supervisor
HAMPTON BY HILTON
Minooka, IL
01.2015 - 11.2018
- Ensured exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
- Managed daily activities of housekeeping staff
- Analyzed daily opening and closing of hotel operations
- Designed Supplies, leadership, training, and supervising to housekeeping staff
- Scheduled shifts and maintain a adequate staff at each shift
- Developed Commutation between manager and housekeeping staff
Shift Lead
TACO BELL, CHICAGO
Crest Hill, IL
06.2013 - 05.2018
- Monitored food preparation to ensure orders were completed quickly and no product was wasted
- Trained new employees on proper food handling and safety procedures
- Outlined shift duties and created signage to keep employees informed of procedures
- Maintained total restaurant sanitation for every shift and ensured following shift would a clean facility for transition
- Prepared food under fast-paced environment and standards of the company
- Held accountable for learning, understanding, and working based on the company's mission
- Organization of document and flies
- Designed company schedules
- Documented financial information
Education
Certificate - Medical Billing & Coding
Purdue University Global
09-2022
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Joliet Central High School
06-2008
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Insurance verification
- Patient care coordination
- Scheduling
- Medical terminology
- Documentation
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Developed improved tracking and assessment system to increase patient care standards.
- Increased quality of care by developing new tracking and assessment methods.
- Managed caseload of 450 patients each month
- Reduced complaints by 30% per quarter.
Certification
- Certified Medical Assistant October 2022 to Present
- Certified Coding Specialist
- Certified Professional Coder
- Medical Billing Certification
Languages
English
Timeline
Patient Care Coordinator
MyEyeDr.
07.2022 - Current
Housekeeping Supervisor
HAMPTON BY HILTON
01.2015 - 11.2018
Shift Lead
TACO BELL, CHICAGO
06.2013 - 05.2018
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Joliet Central High School
Certificate - Medical Billing & Coding
Purdue University Global