Geovanny Contes
Round Rock,USA
Summary
Results-driven professional with a proven track record in co-founding and scaling a successful repair facility. Expertise in import and domestic diagnostics, along with proficiency in shop management software, positions well for a Senior Service Writer role. Committed to leveraging industry knowledge to enhance service sales and boost customer retention through exceptional service delivery. Passionate about driving operational excellence and fostering strong client relationships in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Senior Service Writer
Three Points Auto
Pflugerville, TX
03.2021 - Current
- Managed customer service inquiries, ensuring prompt and accurate communication.
- Oversaw daily operations involving 100+ customer calls and managed 20+ service requests per day.
- Documented vehicle repair orders, detailing services needed and customer requests.
- Coordinated work schedules for technicians to optimize workflow efficiency.
- Provided technical advice to customers regarding vehicle maintenance and repairs.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Developed and managed Yelp marketing strategy to boost customer engagement and increase revenue.
- Configured networked service writing software to optimize efficiency and facilitate seamless integration across teams.
Service Writer/Mechanic
Contes Automotive
Rockdale, TX
11.2014 - 02.2021
- Contributed to the launch and operational development of a small automotive shop, focusing on customer satisfaction and quality service.
- Created and deployed an office service writing system, facilitating effective parts ordering and management.
- Compiled and communicated sales tax ID and d.b.a. information to facilitate accurate financial reporting.
- Executed comprehensive mechanical repairs, including brake jobs, timing belt replacements, and engine/transmission overhauls.
- Facilitated implementation of Intoxilock interlock device contract, positioning auto shop as the pioneer in Rockdale for this specialized service.
Instrument Man/Party Chief GPS Land Surveying
Triad Surveying
06.2014 - 11.2014
Management/Lead-Waitstaff
Roma’s Italian Restaurant
03.2014 - 06.2014
customer service rep
GSI Commerce
Melbourne, FL
11.2009 - 12.2010
Assistant Manager Butcher block, meat cutter
Albertsons
Melbourne, FL
07.2008 - 11.2009
customer support
Samsung
Austin, TX
08.2007 - 11.2007
IT, Graphics Designer
Merritt industries
Georgetown, TX
01.2006 - 01.2007
Rodman, autoCAD
Castleberry land surveying
Georgetown, TX
01.2005 - 01.2006
Education
High School Diploma -
Rockdale High School
Rockdale01-2006
High School Diploma -
Rockdale High School
Rockdale2006
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DeVry Institute
01-2007
Skills
- Sales transactions
- Cost estimates
- Customer service expertise
- Automotive industry experience
- Automotive Mechanic
- Communicating with clients
- Se habla español!
- Service upsells
- Computer skills
Accomplishments
- Achieved efficiency by introducing Mitchell1 for Service Writing tasks.
- Supervised team of five staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
PROFESSIONAL BACKGROUND AND ACCOMPLISHMENTS:
- Senior service writer and shop manager at Three Points Automotive where I manage customer relations, and repairs as well as ad campaign and up-sell of products and services.
- Co-founder and lead technician at Contes Automotive, where I managed the business transition from a startup to a successful, tech-driven repair shop.
Timeline
Senior Service Writer
Three Points Auto
03.2021 - Current
Service Writer/Mechanic
Contes Automotive
11.2014 - 02.2021
Instrument Man/Party Chief GPS Land Surveying
Triad Surveying
06.2014 - 11.2014
Management/Lead-Waitstaff
Roma’s Italian Restaurant
03.2014 - 06.2014
customer service rep
GSI Commerce
11.2009 - 12.2010
Assistant Manager Butcher block, meat cutter
Albertsons
07.2008 - 11.2009
customer support
Samsung
08.2007 - 11.2007
IT, Graphics Designer
Merritt industries
01.2006 - 01.2007
Rodman, autoCAD
Castleberry land surveying
01.2005 - 01.2006
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DeVry Institute
High School Diploma -
Rockdale High School
High School Diploma -
Rockdale High School