Michele Kniss

• Obtained information from customers on needed repairs required on customer's equipment
• Answered Service Run calls, obtained information on needed repairs and dispatched all Service Run technicians.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Logged work orders and change orders into Karmac to track job status. Turned work orders into Service Department to begin work.
• Ensured accurate documentation of completed repairs, aiding in maintenance of detailed records for future reference.
• Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Finalized all work orders and invoiced customer.
• Assisted in the collection of accounts when required by the Account Department
• Completed daily cash and closing reports
• Input of Technician Hours to payroll
• Maintained the lot rental agreements and monthly payments from Customers renting parking spaces

Note: In January of 2022 FleetPride purchased Nationwide Truck Service.

• Managed a diverse team of Office Workers, Service Managers, Technicians and Sales Members.
• Monitored financial performance and expenses to provide financial stability and long-term organizational growth.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Helped formulate policies and procedures to streamline operations.
• Managed all Service Run calls and dispatched the Service Technician
• Assisted in the completion of work orders and invoicing to the customers.
• Accounting duties which included Bank reconciliations, accounts receivables and payables, collections, reviewing financials, filing monthly sales tax reports and providing the tax accountant with year end information.
• Human Resource duties which included obtaining all information required for hiring employees, enrollment of employees in Health Insurance, 401k and supplemental policies available, submission of all hours to payroll company and disbursements of W-2's and 1099's.