Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gerald Griffin

Woodstock,GA

Summary

Retail manager with 25 years of experience leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrink, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Dedicated to provide exemplary customer service and engagement.

Overview

25
25
years of professional experience

Work History

Store Management

Kroger
01.1998 - 04.2023
  • Inventory stock and maintain reorder point
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Enforce safety, health, and security rules
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Assign employees to specific duties
  • Hire, train, and evaluate personnel

Education

Bachelor of Science - Management And Marketing

Southern University And A & M College
Baton Rouge, LA

Skills

  • Customer Service Management
  • Personnel Development
  • Store Merchandising
  • Operations Management
  • Marketing
  • Shift Scheduling
  • Microsoft Word, Excel, PowerPoint
  • Zebra Handheld Device Ordering

Accomplishments

  • Received "Customer Service Award" for consistently maintaining high customer satisfaction ratings in 2019 and 2020
  • 12% increase in sales (2021) vs. last year (2020)
  • Best inventory in the District of 24 stores with a 5% gain (2021)

Timeline

Store Management

Kroger
01.1998 - 04.2023

Bachelor of Science - Management And Marketing

Southern University And A & M College

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Gerald Griffin