Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gerald Horton

Summerton

Summary

Dynamic professional with a proven ability to enhance customer interactions and drive loyalty and sales growth. Expertise in leveraging effective communication and innovative problem-solving strategies to meet diverse customer needs. Consistently achieves high levels of customer satisfaction while surpassing sales targets, demonstrating a strong commitment to excellence in service delivery. Passionate about fostering positive relationships that contribute to long-term business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

That's Great News
01.2024 - 02.2025
  • I sold commemorative plaques to individuals and businesses.
  • Working closely with my personal artistic designer, I was able to help craft suitable items for our clients.
  • Many communication channels were employed between myself, my team, and my customers to facilitate sales and customer satisfaction.

Sales Consultant

Red Ventures
03.2023 - 01.2024
  • Selling a variety of cable and streaming services was my vocation.
  • Communication was essential to meeting customer needs as well as maintaining a positive bottom line.
  • Agility was paramount in my daily sales activities as I sold a broad range of services.

Customer Experience Agent

Iqor Incorporated
03.2021 - 04.2023
  • I serviced several company accounts at Iqor including Capital One and Dominion Energy.
  • At this job, I was able to hone my customer service skills including important soft skills.
  • Three important elements of my job were sales, customer service and problem reconciliation.

Claims Processor

Blue Cross Blue Shield
02.2020 - 07.2021
  • I processed claims for the VA choice program.
  • The job was fairly complex and required 4 weeks of training.
  • I met and exceeded all metrics which graded my efficacy at processing claims.

Co-owner and CEO

Top Dawg Transportation Inc.
06.2015 - 01.2020
  • I oversaw and planned all operations at the transportation company.
  • Sales is my forte and led the way at the organization in landing work.
  • We provided a variety of transportation services such as medical transportation and social events.

Education

University - Business

Strayer University
06.2024

High school diploma - undefined

North Fulton High School
Atlanta, GA
06.1980

Skills

  • Customer service
  • Data entry
  • Microsoft Office
  • Phone etiquette
  • English
  • Communication skills
  • Microsoft Excel
  • Sales
  • Cash register
  • Basic math

Certification

  • Your certifications and licenses will appear here
  • Driver's License

Timeline

Sales Associate

That's Great News
01.2024 - 02.2025

Sales Consultant

Red Ventures
03.2023 - 01.2024

Customer Experience Agent

Iqor Incorporated
03.2021 - 04.2023

Claims Processor

Blue Cross Blue Shield
02.2020 - 07.2021

Co-owner and CEO

Top Dawg Transportation Inc.
06.2015 - 01.2020

High school diploma - undefined

North Fulton High School

University - Business

Strayer University

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