Summary
Overview
Work History
Education
Skills
Aspiration
Languages
Timeline
Generic

Gerald Leino

Davie,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
11.2021 - 01.2024
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintain a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Bagger/Cashier

Publix
08.2020 - 10.2021
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
  • Clean bathrooms, sweep and mop sales floor.
  • Returned unwanted merchandise and retrieved specially requested products.

Education

High School Diploma -

Henry D Perry Educational Center
Miramar, FL
06.2023

Skills

  • Customer Service
  • Problem Resolution
  • Team Collaboration
  • Stock replenishment
  • Inventory Control
  • Project Management

Aspiration

I'm majoring in political science in hopes to be a lawyer some day. Im looking forward to a job that would not only help me reach my goal but help me and motivate me in the meantime.

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service Associate

Walgreens
11.2021 - 01.2024

Bagger/Cashier

Publix
08.2020 - 10.2021

High School Diploma -

Henry D Perry Educational Center

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Gerald Leino