Gerald Luna
Whataburger
San Antonio,TX
1
Language
4
years of professional experience
Customer-focused Automotive Parts Specialist experienced in part identification, inventory control, and warranty processing. Delivered efficient operations and supported technicians through effective communication, problem-solving, and cross-functional coordination. Adapted to fast-paced environments while ensuring accurate orders and smooth daily transactions.
Work History
Automotive Parts Specialist
3 Months- Assisted customers with part identification, fitment verification, and order placement for vehicle repairs.
- Recommended compatible batteries, filters, belts, and fluids based on vehicle specifications and repair needs.
- Retrieved inventory using parts catalog systems, ensuring accurate selection of OEM and aftermarket components.
- Processed special orders, returns, and exchanges while following store policies and documentation procedures.
- Maintained organized stock levels, restocked shelves, and located parts for counter and service requests.
- Resolved customer concerns by coordinating with vendors, locating hard-to-find parts, and confirming substitutions.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following the bins system accurately to minimize inventory errors.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
Restaurant Team Member
3 Years 7 Months- Delivered friendly counter service, taking orders accurately and resolving guest questions promptly.
- Prepared burgers, fries, and beverages following food safety and quality standards.
- Operated cash register and handled payments while maintaining balanced transactions.
- Maintained clean workstations, dining areas, and equipment throughout busy shifts.
- Communicated order details clearly with kitchen team to reduce errors and delays.
- Restocked ingredients, supplies, and packaging to support continuous service flow.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
Education
High School Diploma
Skills
Parts catalog management
Vehicle diagnostics
Product display
Expert parts knowledge
Warranty management
Cross-department collaboration
Parts installation
Cycle counting
Supplier negotiations
Customer service
Analytical thinking
Teamwork
Effective communication
Training
Employee training
Vehicle handling
Inventory auditing
Critical thinking
Time optimization
Languages
Spanish
Limited Working
Timeline
Automotive Parts Specialist
Oreily's Auto Parts
07.2026 - CurrentRead More
Restaurant Team Member
Whataburger
03.2023 - CurrentRead More
Medina Valley High School
High School Diploma
Read More