Geraldine Hardy
Houston,TX
Summary
Personable Teller with 33 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
32
32
years of professional experience
Work History
Lead Teller
Comerica Bank
Houston, TX
11.2011 - Current
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
Teller Supervisor
Sterling Bank
Houston, TX
10.1991 - 11.2011
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
Education
Associate of Arts -
University of Houston
Houston, TX06-1991
High School Diploma -
Stephen F Austin High School
Houston, TX06-1985
Skills
- Staff Supervision
- 10-Key Data Entry
- Vault Security
- Issue Resolution
- Microsoft Word
- Excel
Timeline
Lead Teller
Comerica Bank
11.2011 - Current
Teller Supervisor
Sterling Bank
10.1991 - 11.2011
Associate of Arts -
University of Houston
High School Diploma -
Stephen F Austin High School
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