Geraldine Hernandez Ariza
Hollywood,FL
Overview
9
9
years of professional experience
Work History
Customer Service Representative
USA Green Contractors
Sunrise, FL
11.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered telephones, directed calls, and took messages.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of products.
- Call customers to keep them updated with the arrival time of their products and the status of their order.
- Place re orders and maintain communication with manufacturers to ensure correct orders and on-time deliveries.
- Updated databases with new and modified customer data in MarketSharp and excel.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Sales Representative
Babel Studies
Bucaramanga, Colombia
06.2017 - 12.2019
- Call prospective customers to provide accurate information about products or services.
- Identify potential customer opportunities and schedule appointments with sales representatives.
- Supported sales team members to drive growth and development.
- Listened to customer needs to identify and recommend best products and services.
- Performed follow-up calls to confirm customer satisfaction with service received.
- Offer extra services such as insurance, receiving commission when closing the sale.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Compiled reports on overall customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Kept records of customer interactions thoroughly recording details of inquiries.
Sales Promoter
DIRECTV
Bucaramanga, Colombia
05.2016 - 06.2017
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided accurate information about products, prices and services.
- Promoted and demonstrated products and services to potential customers.
- Provided informational brochures, or other incentives to persuade people to buy products.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked as a team to achieve regional sales goals.
Receptionist
Sevicol Lta
Bucaramanga, Colombia
02.2015 - 04.2016
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- I sorted incoming mail, stamped and recorded the date received, and directed it to the correct staff each day.
- Coordinated pick-up and delivery of express mail services.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Created and confirmed employee work certificates
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Certificate - Academic English
University of Texas At Austin
Austin, TX04-2023
Bachelor of Science - Business Administration
Unidades Tecnológicas De Santander
08-2019
Associate of Applied Science - Business Management
Unidades Tecnológicas De Santander
Bucaramanga09-2016
Some College (No Degree) - English
North Seattle College
Timeline
Customer Service Representative
USA Green Contractors
11.2023 - Current
Customer Service Sales Representative
Babel Studies
06.2017 - 12.2019
Sales Promoter
DIRECTV
05.2016 - 06.2017
Receptionist
Sevicol Lta
02.2015 - 04.2016
Certificate - Academic English
University of Texas At Austin
Bachelor of Science - Business Administration
Unidades Tecnológicas De Santander
Associate of Applied Science - Business Management
Unidades Tecnológicas De Santander
Some College (No Degree) - English
North Seattle College