Geraldine Rodriguez
Brooklyn
Summary
Professional with over 10 years of experience who thrives in a demanding and fast-paced environment, optimizing productivity, efficiency, and service across various environments. Contributed to successful operations of various private sectors by streamlining processes to increase productivity.
Overview
12
12
years of professional experience
Work History
Case Manager
Camba
Brooklyn, NY
04.2024 - Current
- Assessed client needs and developed personalized care plans to enhance service delivery.
- Coordinated with community resources to connect clients with essential support services.
- Analyzed case data to identify trends, informing strategic decisions for program development.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Front Desk Receptionist
Tillary Hotel
Brooklyn, NY
05.2021 - 12.2022
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Input customer data into reservation software and make immediate updates to reflect room changes.
- Answered and directed incoming calls using a multi-line telephone system.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Pulled and organized requested documentation.
Case Manager
Exodus Transitional Community Service, Inc
New York, NY
03.2020 - 12.2022
- Greet participants transitioning to the community from Rikers Island and other state correctional facilities, and ensure that all staff members are continuously greeting people in a manner consistent with the Exodus culture, mission, and vision.
- Maintained a caseload of 30-40 participants.Facilitated Computer Literacy Classes and Women's Group.
- Train staff members to provide an orientation to participants including services offered at the hotel. Train staff members to conduct an assessment gathering pertinent information such as demographic information, substance use history, medical concerns, prescribed medications, criminal justice background, and assess for other needs.
- Document interactions and train staff members to document interactions with participants and assist the team with learning how to appropriately document notes.
- Communicate clearly with fellow staff regarding participant needs and concerns.
- Assist with coordinating and following through on participants' individual needs.
- De-escalate crisis situations as they arise, including staff member conflicts.Work as part of a team during high-stress situations.
- Ensure that staff members are managing their caseloads and that residents are on track with reaching goals, assisted in problem-solving/creative solutions with challenging dynamics.
- Complete Wellness Checks to ensure all participants are safe and healthy.
- Manage distribution of clothing, hygiene supplies, food, metro cards, gift cards, and other donations as needed.
- Oversee fellow staff and assist in determining how to best utilize skill sets on various shifts, conducting Strategy Sessions with assigned staff members to ensure staff development and growth. Communicate with all teams placed at the hotel to ensure continuity of messaging and care for participants.
- Send out shift summaries at the close of each shift. Send out Wellness Check emails each evening to appropriate parties.
- Department of Parole and Probation liaison ( Mediating conflicts between Participants and Officers).
Pharmacy Technician
City Drugs NY
New York, NY
01.2017 - 04.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Transmitted daily bulk orders to maintain inventory levels.
- Prepared prescription transfers to other pharmacies.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Payroll Administrator
Centrix Staffing
Union City, NJ
01.2015 - 08.2016
- Trained 17 new employees quarterly. Also created new processes and systems to increase customer service satisfaction.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Onboarded new employees in time reporting and payroll systems. Managed payroll for temporary, hourly, and salaried employees.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Received, filed and processed paperwork and documents for on-boarding employees.
- Changed employee tax status and withholding information as necessary. Supplied proper annual tax forms.
Sales Representative
T-mobile
Jersey City, NJ
01.2014 - 12.2014
- Inventory around the whole store, performed sales, opening and closing shifts.
- Placed orders and answered customer questions in-person, through email and over the phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
Education
High School Diploma -
Auguste Escoffier School of Culinary Arts
Austin, TX08.2022
High School Diploma - undefined
06.2006
Skills
- Strong Organization skills
- Team Player
- Adaptability
- Computer Literate
- Knowledge of Microsoft Suites
- Communication skills
- Bilingual (Spanish and English)
- Problem Solving
- Customer Service
- Positive attitude
Languages
English
Full Professional
Timeline
Case Manager
Camba
04.2024 - Current
Front Desk Receptionist
Tillary Hotel
05.2021 - 12.2022
Case Manager
Exodus Transitional Community Service, Inc
03.2020 - 12.2022
Pharmacy Technician
City Drugs NY
01.2017 - 04.2020
Payroll Administrator
Centrix Staffing
01.2015 - 08.2016
Sales Representative
T-mobile
01.2014 - 12.2014
High School Diploma - undefined
High School Diploma -
Auguste Escoffier School of Culinary Arts