Stephanie Raygoza
El Paso,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Case Manager
Vighter
05.2021 - 09.2022
- Coordinating case management and family reunification services for children in an on-site children's residential facility.
- Responsible for the safe and timely release of all children to appropriate care.
- Ensure contractual requirements and client expectations are met at the onsite residential facility.
- Initiates and maintains direct contact with each child and their families in order to efficiently advance the child's family reunification
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Documented effectively and in a timely manner
Caseworker I
Emergence Health Network
07.2016 - 05.2021
- Managed a caseload of 75 clients and up
- Managed approximately 30 incoming calls, emails and faxes from clients, families and treatment team
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Completed all documentation in a timely manner to reflect progress and needs.
Behavior Interventionist
ACES
09.2015 - 04.2017
- Providing one on one behavioral based instruction in the home, school and community settings to children and families of all ages and backgrounds on the Autism spectrum or with other behavioral problems.
- Working with children to develop the necessary skills needed to integrate into community and school settings.
- Working with children to learn how to become independent with their own personal hygiene and being responsible for completing chores and homework.
- Working with children on communicating with adults and peers more effectively.
- Reinforcing good behavior.
- Keeping a detailed record of each child's progress towards goals and objectives.
STS Peer Trainer
El Paso Community College
08.2009 - 12.2012
- Administrative Services Center front desk
- Answered any questions any visitors had, informed visitors about programs and trainings, would greet all guests, answered telephone calls, created and worked on spreadsheets entering data and keeping Supervisor files up to date.
- School Newspaper reporter
- Interviewed and photographed various individuals, prepared and distributed student newspaper throughout EPCC campus.
- Small Business Development Center Administrative Assistant
- Registered students for various classes and seminars, processed payments and directly worked with handling personal information such as social security numbers and worked with disposing personal records and information properly.
- Computer Lab Assistant
- Assisted students with retrieving passwords and personal records, assisted students with any questions they had and prepared lab and computers for student use.
- Helped many individuals of all ages and mental developments with learning how to compose and send an email and anything else they needed assistance with.
Education
Bachelor degree - Psychology, Sociology
The University of Texas At El Paso
El Paso, TX05.2015
Associate of Arts - Kinesiology, Pre Occupational Therapy
El Paso Community College
El Paso, TX05.2012
Skills
- Strong organization skills
- Attention to detail
- Proficient in online technology
- Resource management
- Documentation and reporting
- Progress evaluations
- Active listening
- Decision-making
- Critical thinking
- Records management
- Conflict resolution
- Time management
Timeline
Case Manager
Vighter
05.2021 - 09.2022
Caseworker I
Emergence Health Network
07.2016 - 05.2021
Behavior Interventionist
ACES
09.2015 - 04.2017
STS Peer Trainer
El Paso Community College
08.2009 - 12.2012
Bachelor degree - Psychology, Sociology
The University of Texas At El Paso
Associate of Arts - Kinesiology, Pre Occupational Therapy
El Paso Community College
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