Geraldine Lily Lovera Meza
Garland,TX
Summary
Proven leader with extensive experience in customer service management and cash handling accuracy, notably at Chuck E Cheese. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and staff training. Skilled in fostering team environments and increasing operational efficiency, demonstrating a blend of hard and soft skills to drive success.
Overview
2
2
years of professional experience
Work History
Key Holder
Chuck E Cheese
02.2022 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Waitress Supervisor
Pepper’s Cafe
02.2023 - 04.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Customer Service Management
- Bank Deposits
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
Pepper’s Cafe
02.2023 - 04.2023
Key Holder
Chuck E Cheese
02.2022 - 07.2024
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