Gerard Smith
Cayce,SC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Account Executive
AMAROK Security
Columbia, SC
01.2023 - Current
- Analyzed market conditions, customer needs, and competitive activities to identify opportunities for business growth.
- Negotiated contracts with clients to maximize profits while building relationships.
- Created presentations for customers outlining the benefits of our services.
IT Support Engineer
University of South Carolina
Columbia, SC
05.2016 - 05.2017
- Provided technical support to users by troubleshooting hardware and software issues.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Head Coach
Orangetheory Fitness
Columbia, SC
01.2021 - 03.2022
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Cold called business leaders to initiate inclusion in sales strategies.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Communicated with clients to determine goals and performed client assessments.
- Mentored team members to succeed and advance within department and company.
- Produced videos and provided remote training options to reach wider audience.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Trained employees on new software with minimum level of frustration and training friction.
Coach
Orangetheory Fitness
Columbia, SC
01.2020 - Current
- Cultivated positive relationships with members by interacting during group fitness classes and outside of the studio through social media.
- Monitored form and technique in group environments to maintain individual safety.
- Created innovative and organized group fitness events within studio environment.
- Encouraged engagement in group fitness classes and out of studio activities to create and maintain motivational and supportive culture while boosting positive member experiences.
- Communicated with management regarding fitness and training equipment and recommended specific replacements and upgrades for optimum safety and exercise value.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
Skills
- Scheduling and Coordinating
- Decision Making
- Planning and Leadership
- Visual Content Creation and Technical Proficiency
- Creativity and Flexibility
- Employee Development
- Employee Coaching, Motivation, and Development
- Teamwork and Collaboration
- Issue and Conflict Resolution
- Calm Under Pressure
Accomplishments
- Coached 2000 classes across four studios(Orangetheory, Honors Holdings LLC)
Certification
- Group Fitness Instructor, Athletics and Fitness Association of America- 2020
- Adult First Aid/CPR/AED, American Red Cross- 2020
Timeline
Inside Account Executive
AMAROK Security
01.2023 - Current
Head Coach
Orangetheory Fitness
01.2021 - 03.2022
Coach
Orangetheory Fitness
01.2020 - Current
IT Support Engineer
University of South Carolina
05.2016 - 05.2017
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