Gerardo Magana
San Antonio,TX
Summary
Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Overview
19
19
years of professional experience
Work History
Parts Specialist
Kent Powersports
Selma, TX
05.2007 - Current
- Managed inventory levels for parts and accessories in fast-paced environment.
- Assisted customers in identifying and selecting appropriate parts for their vehicles.
- Processed incoming shipments and organized parts on warehouse shelves efficiently.
- Conducted regular audits to maintain accurate inventory records and reduce discrepancies.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Maintained parts system with current order and sales data.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Maintained accurate records of all inventory transactions in the computer system.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Collaborated with management team members on special projects related to improving processes within the department.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Performed complimentary services, battery installation, testing and wiper installations.
- Communicated product expertise and department process improvements to meet organizational goals.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Coordinated and executed daily parts deliveries to local businesses.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Followed standards of care and compliance per company and legal requirements.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Improved team member performance by devising and overseeing personalized strategies.
- Managed employee schedules and daily assignments.
- Developed strategic sales initiatives to pitch products and services.
- Collaborated with other members of sales team to reach targets.
- Cross-sold additional products and services to purchasing customers.
- Taught and trained new sales personnel on customer service and sales techniques.
- Negotiated and closed deals with minimal oversight.
- Networked to build client base and promote products to new and existing clients.
Education
Roosevelt High School
San Antonio, TXMotorcycle Maintenance - Motorcycle Training Program
American Honda Motorcycle
Irvine, TxSkills
- Inventory management
- Parts ordering
- Quality inspections
- Parts system maintenance
Languages
Spanish
Limited
Timeline
Parts Specialist
Kent Powersports
05.2007 - Current
Roosevelt High School
Motorcycle Maintenance - Motorcycle Training Program
American Honda Motorcycle