Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Marquez Rodriguez

Indianapolis,IN

Summary

Proven Operations Supervisor with a track record of enhancing team productivity and efficiency at Marriott International, Inc. Expert in operations management and staff supervision, I excel in performance monitoring and mentoring. Achieved significant improvements in cleanliness scores and managed labor costs effectively, demonstrating both hard and soft skills essential for management success.

Diligent [Desired Position] with proven background in leading housekeeping teams to maintain high standards of cleanliness and organization. Successfully implemented efficient cleaning protocols and staff training programs. Demonstrated expertise in team management and quality control.

Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

Marriott International, Inc.
04.2017 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.

Fresh Food Assistant

Kroger
05.2015 - 10.2018
  • Assisted in the successful execution of store promotions, resulting in increased sales of fresh food products.
  • Participated in regular audits of fresh food inventory, maintaining accurate records for tracking purposes and identifying potential discrepancies efficiently.
  • Participated in regular training sessions to stay up-to-date on industry trends, enabling effective communication of relevant information to customers.
  • Collaborated with team members to efficiently complete daily fresh food department tasks, ensuring a clean and organized workspace.
  • Contributed to increased sales performance by creating visually appealing displays that showcased quality products.
  • Reduced shrinkage by implementing proper storage practices for perishable items, resulting in less waste and improved profit margins.
  • Enhanced customer satisfaction by providing prompt and accurate assistance in selecting fresh food items.
  • Demonstrated safe knife handling skills when trimming or cutting produce items as needed for display or customer requests, reducing injury risks while maintaining product quality standards.
  • Managed daily temperature checks for refrigerated sections, ensuring compliance with safety regulations and maintaining product integrity.
  • Worked closely with other departments to coordinate delivery schedules and communicate product availability effectively, ensuring a seamless customer shopping experience.
  • Provided exceptional customer service through knowledgeable recommendations on product selection and preparation techniques.
  • Assisted customers with processing special orders or requests for fresh food items, providing personalized service that resulted in repeat business and positive word-of-mouth referrals.
  • Increased sales [Number]% by handing out food samples and recommending additional items to customers.

Interpreter

LTC Language Solutions
02.2015 - 10.2018
  • Facilitated seamless communication by interpreting spoken language in real-time during meetings and conferences.
  • Conducted cultural research to enrich context during interpretation for diverse audiences.
  • Tailored interpretation style to suit various audiences for improved engagement and comprehension.
  • Interpreted complex legal terminology for clients to enhance understanding of legal proceedings.
  • Delivered accurate interpretations for clients in medical settings to support patient care.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.

Trainer

Qdoba Mexican Grill - Wisconsin
01.2014 - 05.2015
  • Improved employee retention with comprehensive onboarding programs.
  • Implemented feedback mechanisms for continuous improvement in training programs.
  • Developed engaging training materials by collaborating with subject matter experts.
  • Enhanced team performance for increased productivity through targeted training sessions.
  • Conducted assessments, identifying skill gaps and tailoring training solutions.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

High School Diploma -

North Central High School
Indianapolis, IN
05-2015

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Operations Supervisor

Marriott International, Inc.
04.2017 - Current

Fresh Food Assistant

Kroger
05.2015 - 10.2018

Interpreter

LTC Language Solutions
02.2015 - 10.2018

Trainer

Qdoba Mexican Grill - Wisconsin
01.2014 - 05.2015

High School Diploma -

North Central High School

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Gerardo Marquez Rodriguez