Gerardo Ramirez Vazquez
Miami,FL
Summary
Highly skilled and adaptable professional with experience at Doral Toyota, excelling in customer service and vehicle maintenance. Demonstrated ability to enhance passenger satisfaction through exceptional communication and punctuality. Achieved notable customer ratings by prioritizing safety and efficiency in transportation. Proficient in GPS navigation and adept at managing schedules to optimize service delivery.
Overview
3
3
years of professional experience
Work History
Uber Partner
Uber Eats
10.2022 - Current
- Maintained a high driver rating through excellent communication and navigational skills.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Delivered passengers to destinations safely and on time.
- Developed deep knowledge of local routes and area destinations.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Food Delivery Driver
Warehouse Tru Grade
03.2023 - 11.2023
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Navigated efficiently through various routes for timely food deliveries.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Delivered orders to customers to drive full satisfaction.
Warehouse Worker
Doral Toyota
09.2021 - 11.2022
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
High School Diploma -
Candido Gonzales
Las Tunas, Cuba08.2004
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
- Driving Safety
- Vehicle Maintenance
- Route Planning
- Efficient driving
- Time Management
- Passenger transportation
- Customer Engagement
- Schedule Management
- Safe Driving
- Defensive Driving
- Customer Service
- Wheelchair assistance
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Food Delivery Driver
Warehouse Tru Grade
03.2023 - 11.2023
Uber Partner
Uber Eats
10.2022 - Current
Warehouse Worker
Doral Toyota
09.2021 - 11.2022
High School Diploma -
Candido Gonzales
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