German Alfaro
2301 Villanova Circle ,CA
Summary
Professional with strong experience in customer service and loyalty programs, prepared to excel in results-driven environment. Demonstrates exceptional communication skills, team collaboration, and adaptability to evolving needs. Skilled in fostering relationships, resolving issues, and enhancing guest satisfaction. Known for reliability, integrity, and proactive approach to achieving goals.
Overview
9
9
years of professional experience
Work History
Parts Sales Manager
AutoZone
02.2020 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
Player's Club Representative
Red Hawk Casino
02.2013 - 11.2015
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
American School
El Salvador Associate of Science - Public Relations
Catholic University
El Salvador 09-1977
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Parts Sales Manager
AutoZone
02.2020 - 03.2022
Player's Club Representative
Red Hawk Casino
02.2013 - 11.2015
High School Diploma -
American School
Associate of Science - Public Relations
Catholic University
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