German Melgar
Whittier,CA
Summary
Dynamic district manager with a proven track record of overseeing multiple locations and driving net sales exceeding $56 million while leading a diverse team of over 700 employees. Recognized for hiring top talent that aligns with corporate values within a multi-billion dollar organization, fostering optimal team performance and a positive workplace culture. Detail-oriented with a strong ability to identify, analyze, and resolve complex issues efficiently under pressure. Bilingual in English and Spanish, skilled at engaging audiences from entry-level staff to senior management, consistently delivering exceptional employee and customer service that translates into significant financial success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager
Ashoori Group
Los Angeles, CA
01.2020 - Current
- Developed and executed strategic initiatives to optimize operational efficiency and bolster market presence across all departments at Ashoori Group.
- Oversaw the systematic approach to planning, developing, and implementing operational role realignments, ensuring alignment with business objectives.
- Directed recruitment, training, coaching, and development initiatives for 10 salaried managers.
- Engaged with general managers to implement strategies that support the professional development of hourly employees.
- Guided management team efforts to empower associates in delivering exceptional guest experiences.
- Collaborated with management team to oversee accurate reporting of inventory labor and P&L statements.
- Cultivated a creative and positive work environment that encouraged collaboration among team members and enhanced guest interactions.
- Monitored financial performance and adjusted operations to exceed budgetary benchmarks for the unit.
- Facilitated adoption of standardized systems to ensure precise financial reporting practices.
- Directed operations at top-tier platinum-level locations to uphold standards set by IHOP audits.
District Manager
Le Pain Quotidian
Los Angeles, CA
01.2017 - 01.2020
- Implemented strategies aimed at improving operational efficiency and elevating customer service standards.
- Facilitated training for general managers to effectively oversee operations by leveraging P&L insights and prioritizing guest satisfaction.
- Streamlined guest flow processes by creating a detailed million-dollar file to support operational efficiency.
- Facilitated employee relations to enhance workforce effectiveness through recruitment, training, and performance assessments.
- Established uniform inventory protocols to reduce shrinkage and ensure availability of fresh products.
- Facilitated employee development through strategic training initiatives and incentive plans to enhance productivity and satisfaction.
- Guided general managers in refining forecasting techniques and improving labor matrix management.
- Directed sales analysis, forecasting, and reporting efforts to enhance financial performance and strategic decision-making.
- Engaged in daily discussions with team to ensure achievement of objectives and foster collaborative idea exchange.
- Led initiatives to enhance operational efficiency by identifying and addressing responsibility gaps. Oversaw daily activities of cross-functional teams to ensure alignment with organizational objectives. Championed the implementation of best practices to optimize team performance.
District Manager
Bowlmor – AMF
Los Angeles, CA
01.2014 - 01.2017
- Oversaw recruitment, development, and mentorship of 14 operations managers to enhance leadership pipeline, resulting in 6 promotions to general manager and 2 to assistant general manager.
- Executed strategic cost management, efficient staff scheduling, and inventory oversight to elevate guest and staff experiences.
- Analyzed financial metrics to maintain top 10 EBITDA ranking out of 306 locations, ensuring competitive advantage.
- Drove revenue growth by maintaining weekly average sales above $96k in a high-traffic 28-lane venue.
- Fostered an engaging store atmosphere to ensure exceptional guest experiences.
- Evaluated operational practices through daily visits to verify adherence to company standards.
District Manager
JBC Entertainment
Los Angeles, CA
01.2005 - 01.2014
- Directed food and beverage initiatives for a diverse entertainment complex, optimizing service delivery for 1,200 guests and contributing to annual revenue exceeding $3.5 million.
- Directed sales team initiatives to enhance service delivery for private parties, ensuring high-profile client satisfaction.
- Managed logistics and coordination for the official Fox Teen Choice After Party, ensuring successful execution annually for four years.
- Developed and formalized operational systems and procedures, integrating employee handbooks, flow charts, forms, checklists, and incentive programs to streamline workforce management.
- Assisted in managing restaurant and entertainment operations across 15 US cities. Supported team in delivering diverse dining and gaming experiences, including video café, amazing games, 9 ball lounge, and hilife lanes.
- Assessed customer feedback patterns to improve service delivery and elevate guest satisfaction.
- Designed and delivered consistent training initiatives aimed at improving employee performance and retention rates.
- Organized and led multi-departmental meetings aimed at improving communication and aligning operational goals across various locations.
Education
Loyola Marymount University
Los Angeles, CASkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Goal setting and performance metrics
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Inventory which led to Accurate Reporting.
- Achieved Platinum Level through effectively helping and training General Managers on IHOP SOP.
Certification
Certified ServSafe Manager
Timeline
District Manager
Ashoori Group
01.2020 - Current
District Manager
Le Pain Quotidian
01.2017 - 01.2020
District Manager
Bowlmor – AMF
01.2014 - 01.2017
District Manager
JBC Entertainment
01.2005 - 01.2014
Loyola Marymount University