Gernisha Brown
Pinola,MS
Summary
Dynamic and dedicated professional with extensive experience at Boswell Regional Center, excelling in patient care and communication. Proven problem-solver with advanced cash handling skills, consistently enhancing customer satisfaction and operational efficiency. Adaptable team player committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Nursing Aide
Boswell Regional Center
Magee, MS
06.2023 - 11.2025
- Assisted nursing staff with patient care activities, ensuring quality of care.
- Monitored vital signs and reported changes to healthcare team promptly.
- Supported daily living activities, promoting independence among residents.
- Maintained cleanliness and organization of patient areas, adhering to infection control standards.
Housekeeping
Comfort Inn & Suites
Gulfport, MS
11.2016 - 06.2020
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
Housekeeper
Memorial Hospital Gulfport
Gulfport, MS
05.2015 - 12.2018
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring proper usage and maintenance for optimal performance.
- Collaborated with medical staff to ensure timely turnover of rooms between patient stays.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
Customer Service Representative
Walmart
D'Iberville, MS
08.2016 - 03.2018
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring proper usage and maintenance for optimal performance.
- Collaborated with medical staff to ensure timely turnover of rooms between patient stays.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
Cashier
Burger King
Collins, MS
08.2013 - 04.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to manage peak hours effectively, ensuring timely service delivery.
- Monitored inventory levels, restocked supplies, and communicated needs to management proactively.
- Implemented best practices for cash handling to minimize discrepancies during shifts.
- Adapted quickly to changing menu items and promotions, ensuring accurate customer information dissemination.
Education
High School Diploma - undefined
Stone Coast Academy
Miami, FLCertificate - Certified Nurse Assistant
Kash Career College
Sacramento, CA12.2010
Skills
- Executed cash handling procedures, including reconciliation and reporting, to uphold financial integrity
- Executed communication initiatives to foster positive relationships among stakeholders
- Mastered complex concepts and processes efficiently to support organizational goals
- Applied critical thinking to resolve operational obstacles and enhance efficiency
- Achieved a consistently clean and organized environment, leading to improved employee satisfaction Elevated hygiene standards through proactive cleaning initiatives Fostered a culture of cleanliness that contributed to overall operational efficiency
- Can maintain excellent working task during high stress situations
Timeline
Nursing Aide
Boswell Regional Center
06.2023 - 11.2025
Housekeeping
Comfort Inn & Suites
11.2016 - 06.2020
Customer Service Representative
Walmart
08.2016 - 03.2018
Housekeeper
Memorial Hospital Gulfport
05.2015 - 12.2018
Cashier
Burger King
08.2013 - 04.2014
High School Diploma - undefined
Stone Coast Academy
Certificate - Certified Nurse Assistant
Kash Career College