Gerod Mitchell
Portland,Oregon
Summary
Dynamic Lead Account Manager with a proven track record at Us Merchant Services, excelling in account growth and customer satisfaction. Skilled in upselling strategies and fostering teamwork, I implemented process improvements that enhanced operational efficiency and strengthened client relationships, driving significant service adoption and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Account Manager
Us Merchant Services
Portland Oregon
04.2023 - 01.2026
- Led client onboarding and training initiatives to enhance service adoption and satisfaction.
- Managed cross-functional teams to streamline payment processing solutions for clients.
- Developed strategic account plans to align services with client business objectives.
- Analyzed market trends and client feedback to refine service offerings and improve competitiveness.
- Fostered strong relationships with key stakeholders to ensure alignment on project deliverables.
- Implemented process improvements that increased operational efficiency and reduced response times for clients.
- Collaborated with marketing teams to create targeted campaigns enhancing brand visibility among potential clients.
Security Officer
Wackenhut Security
Portland Oregon
06.2020 - 03.2023
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to identify and report suspicious activities or safety hazards.
- Responded promptly to incidents, providing first aid and coordinating with emergency services as needed.
- Prepared detailed incident reports documenting activities and responses for management review.
- Collaborated with team members to enhance security measures and improve response times.
- Trained new staff on safety procedures, emergency protocols, and effective surveillance techniques.
- Utilized surveillance equipment to monitor facilities and maintain a secure environment for personnel and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Forklift Operator
Macco Toy Company
Portland, OR
06.2012 - 06.2017
- Led client onboarding and training initiatives to enhance service adoption and satisfaction.
- Managed cross-functional teams to streamline payment processing solutions for clients.
- Developed strategic account plans to align services with client business objectives.
- Analyzed market trends and client feedback to refine service offerings and improve competitiveness.
- Fostered strong relationships with key stakeholders to ensure alignment on project deliverables.
- Implemented process improvements that increased operational efficiency and reduced response times for clients.
- Collaborated with marketing teams to create targeted campaigns enhancing brand visibility among potential clients.
Travel Specialist
Dream Interprise
Los Angeles, CA
06.2016 - 03.2020
- Provided exceptional customer service to clients, addressing travel inquiries and resolving issues efficiently.
- Coordinated travel arrangements, including flights, accommodations, and transportation for diverse clients.
- Researched and recommended travel destinations based on client preferences and budget constraints.
- Developed detailed itineraries, ensuring alignment with client expectations and requirements.
- Maintained up-to-date knowledge of travel regulations and industry trends to advise clients accurately.
- Collaborated with vendors to negotiate rates and secure the best options for clients' travel needs.
- Implemented process improvements that enhanced booking efficiency and streamlined operations within the team.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
- Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.
- Implemented innovative marketing strategies that attracted new clientele and increased overall business revenue.
Education
Business Management
TCC
Tacoma, WA05.2003
High School Diploma - General Studies
Federal High School
Federal Way, WA06.1998
Skills
Upselling strategies
Account growth
Teamwork and collaboration
Customer service
Goal oriented
Customer satisfaction
Friendly, positive attitude
Certification
Forklift management
Merchant Account lead
Security officer Supervisor
Timeline
Lead Account Manager
Us Merchant Services
04.2023 - 01.2026
Security Officer
Wackenhut Security
06.2020 - 03.2023
Travel Specialist
Dream Interprise
06.2016 - 03.2020
Forklift Operator
Macco Toy Company
06.2012 - 06.2017
Business Management
TCC
High School Diploma - General Studies
Federal High School