Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerquise Riley

Bessemer,AL

Summary

Dynamic professional with over 6 years of experience in customer service, patient care, and administrative support within urgent care and clinic settings. Recognized for enhancing communication and fostering a welcoming environment while demonstrating exceptional skills in managing patient interactions to ensure satisfaction and maintain efficient office operations. Committed to leveraging a unique blend of interpersonal skills and administrative expertise to contribute effectively to a team-driven and compassionate workplace. Passionate about delivering high-quality service and creating positive experiences for patients and colleagues.

Overview

8
8
years of professional experience

Work History

Front Desk Specialist

Stopwatch Urgent Care Center, LLC
03.2025 - Current
  • As an Urgent Care Front Desk Specialist I am responsible for the welcoming and assisting with the check-in process for patients, which includes greeting visitors, verifying insurance, updating patient information, and collecting copays. I also serve as the initial point of contact, handles phone calls, maintain the efficient office operations, and coordinate with clinical staff to ensure smooth patient flow and provide support for other administrative and clerical duties.

PCT/ Unit Secretary

UAB Medical
07.2021 - Current
  • Coordinate patient care as PCT/Unit Secretary, ensuring smooth communication between medical staff and enhancing overall patient experience.
  • Provide compassionate care to patients, addressing their needs promptly and fostering a comforting environment during their hospital stay.
  • Foster patient comfort and streamline communication as PCT/Unit Secretary, enhancing care quality and staff efficiency in a fast-paced hospital environment.

Nursing Assistant

NHS Healthcare Support Workers
09.2020 - 02.2021
  • Assisted nurses in patient care, administered medications, and monitored vital signs.
  • Improved patient satisfaction through compassionate care and attentive communication.
  • Maintained accurate patient records and ensured proper documentation of treatments.
  • Implemented efficient record-keeping system, reducing administrative time.

Food Service Worker

UAB Hospital
04.2019 - 05.2020
  • Coordinated with kitchen staff to ensure timely meal preparation and delivery, enhancing patient satisfaction and streamlining hospital operations.
  • Maintained strict adherence to food safety protocols and dietary restrictions, contributing to improved patient care and reduced risk of complications.
  • Provided compassionate meal service to patients, fostering a positive hospital experience and supporting overall patient well-being.

Cashier

Little Caesars
12.2017 - 01.2019
  • Managed cash transactions efficiently, ensuring accuracy and customer satisfaction.
  • Developed strong multitasking skills in a fast-paced environment.
  • Streamlined order processing, reducing wait times and improving customer flow.
  • Consistently met sales targets and contributed to team performance.
  • Maintained meticulous cash drawer accuracy, minimizing discrepancies. Adhered to food safety protocols, ensuring compliance with health regulations.

Education

Associate of Applied Science - undefined

Lawson State Community College
Birmingham, AL
09.2025

High School diploma - undefined

Hueytown High School
Hueytown, AL
05.2018

Skills

  • Medical Terminology
  • Expert
  • Time Management
  • Multitasking
  • Patient Care
  • Native
  • Scheduling
  • Experienced
  • Cashiering
  • Administrative Support
  • Customer Service
  • English
  • Food Service
  • Healthcare Compliance
  • Languages
  • Organizational Skills
  • Patient Advocacy

Timeline

Front Desk Specialist

Stopwatch Urgent Care Center, LLC
03.2025 - Current

PCT/ Unit Secretary

UAB Medical
07.2021 - Current

Nursing Assistant

NHS Healthcare Support Workers
09.2020 - 02.2021

Food Service Worker

UAB Hospital
04.2019 - 05.2020

Cashier

Little Caesars
12.2017 - 01.2019

Associate of Applied Science - undefined

Lawson State Community College

High School diploma - undefined

Hueytown High School
Gerquise Riley