Gerrard Graham
Rockfall,CT
Summary
Training and development professional with robust background in designing and implementing impactful training programs. Adept at fostering team collaboration and driving results through adaptive strategies. Skilled in curriculum development, instructional design, and leadership. Known for effectively meeting organizational needs and enhancing workforce competencies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Training & Staff Development
Bay Cove Human Services
Boston, MA
09.2022 - Current
- Developed and implemented comprehensive training programs to enhance staff competencies and service delivery.
- Collaborated with cross-functional leadership teams to align training goals with organizational objectives.
- Delivered detailed updates on learning and performance objectives, schedules, and training assessments to senior management for informed decision-making.
- Facilitated evaluation processes to assess training effectiveness and drive continuous improvement.
- Conducted comprehensive analysis of training programs and advised on necessary revisions to enhance overall effectiveness.
- Evaluated and tailored development programs to align with the growth objectives of managers and supervisors.
- Facilitated departmental success and service level compliance through comprehensive team operational reviews and effective management practices.
- Coordinated efforts with legal and compliance teams to assess paperwork and secure necessary information for the development of training processes.
- Led the creation of engaging e-learning modules, offering employees flexible learning options.
- Optimized budget allocation by diligently tracking expenses for all training events and resources.
- Continuously updated knowledge of industry trends and best practices in adult learning theory, incorporating new methodologies into existing programs as needed.
- Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
- Negotiated contracts with external providers, securing high-quality services at competitive rates for the organization.
Director of Education
Pembroke Hospital
Pembroke, MA
12.2021 - 08.2022
- Developed, coordinated and facilitated comprehensive new-hire onboarding curriculum for mental health professionals at both direct-care and administrative levels in the areas of adult, child & adolescent inpatient/outpatient mental health care
- Developed, coordinated and facilitated staff leadership education programs and set ambitious program goals to establish personal targets for achievement.
- Utilized the HealthStream LMS to identify, assign, and track supplementary learning modules for direct-care and non-direct care employees
- Strengthened technical and operational expertise of staff through lesson planning and training seminars.
- Collaborated with managers to identify team weaknesses and created department-specific plans to resolve individual training gaps.
- Chartered new hire and ongoing training policies to create continuous development plans.
- Set weekly, monthly, & yearly schedules and delegated instructor assignments for optimal coverage utilizing a master tracking system that incorporated all hospital employees
- Generated weekly, monthly & quarterly progress reports to track trends in instruction and student progress site-wide
Training Administrator
BRIDGEWATER STATE HOSPITAL
BRIDGEWATER, MA
01.2017 - 11.2021
- Develop, organize, track and coordinate trainings for 600+ staff across multiple facilities
- Served as the education liaison for the Massachusetts Department of Corrections (MADOC) reporting annual and bi-annual training data as regulated by the MADOC and Joint Commission
- Reviewed and evaluated new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications
- Provide detailed, monthly reports to corporate and on-site senior leadership members outlining each departments training compliance percentages, trends & amendments to yearly training schedule
- Develop, facilitate and organize monthly new employee orientations across multiple facilities and ensuring that new staff members are compliant with all onboarding requirements and are provided appropriate on the job training skills to perform their required duties
- Facilitate and oversee trainings for crisis-intervention, suicide prevention and CPR within the parameters of the Joint Commission and state regulations
- Train instructors and supervisors in techniques and skills for training and dealing with employees.
- Develop and organize training manuals, multimedia visual aids, and other educational materials.
Mental Health Assistant
NORWOOD HOSPITAL
NORWOOD, MASSACHUSETTS
02.2013 - 11.2017
- Assisting adult patients in an acute psychiatric setting with activities of daily living (28 clients total).
- Behavior management by way of Verbal De-Escalation and CPI (Crisis Prevention Institute).
- Checking and logging of patients vitals including glucose levels if needed Facilitation of groups that focused on team-building and anger management.
Education
Bachelor of Science - Psychology
BRIDGEWATER STATE UNIVERSITY
BRIDGEWATER, MASSACHUSETTS05.2009
Skills
- Strategic planning
- Leadership development
- Organizational development
- Workforce development
- Learning management systems
- Adult learning theory
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Analytical thinking
- Complex Problem-solving
- Team management
- E-learning strategies
- 3-Tier experience in a psychiatric/forensic hospital setting (direct-care, supervisory, administrative)
- Proficient in multiple crisis intervention trainings both verbal and physical
Certification
- Certified CPR/FIRST AID INSTRUCTOR, American Heart Association - Current
- Certified Crisis Prevention Instructor, The MANDT System - Current
Timeline
Director of Training & Staff Development
Bay Cove Human Services
09.2022 - Current
Director of Education
Pembroke Hospital
12.2021 - 08.2022
Training Administrator
BRIDGEWATER STATE HOSPITAL
01.2017 - 11.2021
Mental Health Assistant
NORWOOD HOSPITAL
02.2013 - 11.2017
Bachelor of Science - Psychology
BRIDGEWATER STATE UNIVERSITY